Subject: RE: payment issue//6461027157
From: Arsalan Tariq <[email-masked]>
To: K Nayan <[email-masked]>, Jishan Sahib <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sanjana Suresh <[email-masked]>, Sankar T <[email-masked]>, Anouar Badri <[email-masked]>, Bhaskar Mandelia <[email-masked]>
Date: Tue, 21 Jan 2020 11:59:33 +0000

Hi Nayan,

Customer is out of City and requested to contact again on Saturday January 25, 2020.

Regards,

Arsalan Tariq
Sr. Accountant
Finance Department (H.Q)
SMSA Express Transportation Co., Ltd.

Tel:   +966-11-218 7777  Ext: 8566
Mobile:+966 50 904 9696
Skype: arsalan.smsa16

From: K Nayan <[email-masked]>
Sent: Monday, January 20, 2020 3:12 PM
To: Arsalan Tariq <[email-masked]>; Jishan Sahib <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Inayat Ali <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sanjana Suresh <[email-masked]>; Sankar T <[email-masked]>; Anouar Badri <[email-masked]>; Bhaskar Mandelia <[email-masked]>
Subject: RE: payment issue//6461027157

Hi Arsalan,

I have mentioned the details in the trail mail.

Tracking ID- 290072331408

Amount- SAR 679.30

Order number- (6461027157)

Thank you
Nayan

From: Arsalan Tariq <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 4:09 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Anouar Badri <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: RE: payment issue//6461027157

External email sender, please take precaution.
Hi Nayan,

Please confirm the amount and SMSA AWB Number.

Regards,

Arsalan Tariq
Sr. Accountant
Finance Department (H.Q)
SMSA Express Transportation Co., Ltd.

Tel:   +966-11-218 7777  Ext: 8566
Mobile:+966 50 904 9696
Skype: arsalan.smsa16

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 12:32 PM
To: K Nayan <[email-masked]<mailto:[email-masked]>>; Arsalan Tariq <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sanjana Suresh <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Anouar Badri <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: Re: payment issue//6461027157

Hi Team,

Recalculation done for this order , please get the following Invoice for amount collection.

https://10.31.247.118:10002/landmarkshopsgdmsintegration/invoice?accessCode=ZnL!?MAe@3-CJwKb5p*Z&consignmentCode=88887001378520200116

----------------------------------
With Warm Regards,

Jishan Sahib
Web Team | Landmark Group
w : webteam.com
M : +97156-5451011
T  : +9714 – 5174376

From: K Nayan <[email-masked]<mailto:[email-masked]>>
Date: Monday, 20 January 2020 at 1:26 PM
To: Arsalan Tariq <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Inayat Ali <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Sanjana Suresh <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>, Anouar Badri <[email-masked]<mailto:[email-masked]>>, Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Subject: FW: payment issue//6461027157

Hi Arsalan

Please find below case in which the COD amount to be collected for the order were SAR 679.30 order number- (6461027157), but the order was delivered as a prepaid order.

While we are working on a resolution to this, can you please arrange a collection for the same from the customer at the earliest. Request you to update the same once done.

Thank you
K Nayan
+971-503650952
+971-045174436

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 12:38 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: payment issue//6461027157

Hi @Jishan Sahib<mailto:[email-masked]>,

Please check as order is in COD and invoice amount is reflecting as SAR 0.

@K Nayan<mailto:[email-masked]> Please assign courier team to collect the amount from customer.

Regards
Imran

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 5:35 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: payment issue//6461027157

External email sender, please take precaution.
Hi Team

Please assist to collect the due amount for Order ID: 6461027157.

The customer received the order and it was COD, however, the delivery partner took no money as there was no available receipt/instruction to collect the due amount.

We checked with the customer and she is happy to pay the due amount.

Please do the needful or share next step of action.

Thanks
Inayat Ali

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 January, 2020 16:38:00
Subject: Re: payment issue

Asjad- As discussed, get the acknowledgement from the customer for payment.

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 January, 2020 14:38:29
Subject: payment issue

Hi team,

with reference to order number: 6461027157

Ticket id: 411253

The customer  placed an order for cash on delivery but the courier team did not take the amount from him at the time of delivery.

kindly do the needful.

Regards
Asjad

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>