Subject: Re: Assistance for case id - 361190
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 21 Jan 2020 03:50:46 -0700 (MST)

Any update on the below issue as the customer is constantly chasing us for the same? 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Arjun Thapa" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Zaid Zafar" <[email-masked]>, "Mohammed Attar" <[email-masked]> 
Sent: Monday, 13 January, 2020 10:08:51 
Subject: RE: Assistance for case id - 361190 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] 

Tickets are creating to alert us for manually refund to avoid customer complaints, for mention order customer already complain and there’s no tickets, 

Should we roam around ticket creation and leave customer complaint and refund !! 

From: Arjun Thapa <[email-masked]> 
Sent: Sunday, January 12, 2020 6:00 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Assistance for case id - 361190 

How do we know without Ticket ? ON_VALIDATION_CANCELLED should have ticket in CS cockpit to make refund. 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 8, 2020 7:45 AM 
To: Arjun Thapa < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Assistance for case id - 361190 
Importance: High 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] 

Please check below and assist to refund 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 9:21 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Urvika Chaudhary < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Assistance for case id - 361190 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Could you please help us in below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 7, 2020 6:01:19 PM 
Subject: Assistance for case id - 361190 

Hi Team, 

The customer placed an order with order id - 6457855400 on 12/22/2019 through his SADAD account and the order status is ON_VALIDATION_CANCELLED. 

We request you to help us with the refund status whether it has been reverted back to the customer's SADAD account or not, as per Hybris there is no authorisation created however the customer has still reported us that he has not received any refund for the above order. 

As per customer, he has also contacted his bank for the same however he didn't receive the refund for reference see the attachment. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com