Subject: Re: [#358108] - 6455020875- S000310751631 - Not Delivered
From: Babyshop <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 21 Jan 2020 10:36:40 +0000

​Dear Team,      Please note the customer confirmed that she only received two items from the total order:  ​   161989711    ​158092158       Please double check again and advise.     Regards, Wafa'a Al Fawareh Backoffice | Crystel [email-masked]   
             
              On
              Sun, 19 Jan at 11:40 AM
              ,  Suvadeep Saha <[email-masked]>  wrote:
               
 Dear Sagaya, 

 

 Pls find the POD. Already shipment handed over to 3pl team.  

 

 

 
 Regards 

 Suvadeep Saha 

 Ecom Ops  

 Mob-0540227971 

 
Extn - 4641

 

 

 

 

 

 

  

 
  
 From: Sagaya Suresh Kumar <[email-masked]>
 
Sent: Sunday, January 19, 2020 9:26 AM 
To: Malik Ismail <[email-masked]>; [email-masked]; Suvadeep Saha <[email-masked]>; Alexander Gomes <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud
 Emadeldin Mahmoud Elsayed <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered 

 

 Dear 
@Suvadeep Saha – Please respond and give Confirmation for this order.. 

 

 
@Alexander  Gomes Sir – Kindly support to close this case!! 

 

 

 Regards 

 Sagaya Suresh 

 +966 565165997 

 

From: Malik Ismail <[email-masked]>
 
Sent: Saturday, January 18, 2020 12:23 PM 
To: Sagaya Suresh Kumar <[email-masked]>;
[email-masked]; Suvadeep Saha <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>;
 Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Seeta Seeta <[email-masked]>;
 Alexander Gomes <[email-masked]> 
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered 
Importance: High 

 

   

@Sagaya Suresh Kumar,

@Suvadeep Saha, 

 

 Please revert urgently. 

 

 Regards, 

 Malik Ismail 

 

From: Sagaya Suresh Kumar <[email-masked]>
 
Sent: Wednesday, January 15, 2020 10:25 AM 
To: Malik Ismail <[email-masked]>;
[email-masked]; Suvadeep Saha <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>;
 Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Seeta Seeta <[email-masked]>;
 Alexander Gomes <[email-masked]> 
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered 

 

   
 
 Dear 
@Suvadeep Saha – Already I discussed regarding this case history and Please respond on urgent to close this case !! 

 

 

 Regards 

 Sagaya Suresh 

 +966 565165997 

 

From: Malik Ismail <[email-masked]>
 
Sent: Wednesday, January 15, 2020 8:14 AM 
To: Sagaya Suresh Kumar <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>;
 Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Seeta Seeta <[email-masked]>;
 Alexander Gomes <[email-masked]> 
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered 
Importance: High 

 

   
 
 Hi Sagaya, 

 

 Any updates ? 

 

 Regards, 

 Malik Ismail 

 

From: Malik Ismail  
Sent: Monday, January 13, 2020 3:16 PM 
To: Sagaya Suresh Kumar <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>;
 Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Seeta Seeta <[email-masked]>;
 Alexander Gomes <[email-masked]> 
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered 

 

   
 
 Hi Sagaya, 

 

 Customer confirmed only 2 items received. 

 

 First shipment S000300896399 received 1 item 158092158 

 

 Second shipment S000310751631 only 1 item 161989711 out of 9. 

 

  

 

 

From: Sagaya Suresh Kumar <[email-masked]>
 
Sent: Sunday, January 12, 2020 8:30 PM 
To: Malik Ismail <[email-masked]>;
[email-masked] 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>;
 Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered 

 

   
 
 Dear 
@Malik Ismail – Confirmed by courier partner that order delivery to customer end.. 

 

 Please check and confirm once again with customer about this carton Boxes Status.. 

 

 Regards 

 Sagaya Suresh 

 +966 565165997 

 

From: Malik Ismail <[email-masked]>
 
Sent: Sunday, January 12, 2020 6:55 PM 
To: [email-masked]; Sagaya Suresh Kumar <[email-masked]>; Parvez Khan <[email-masked]>;
 Suvadeep Saha <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>;
[email-masked]; Sagaya Suresh Kumar <[email-masked]>; Alexander Gomes <[email-masked]> 
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered 
Importance: High 

 

   
 
 Dears 
@Sagaya Suresh Kumar ,

@Parvez Khan ,

@Suvadeep Saha, 

 

 As per customer only received 2 items and all below items is missing. Please confirm if was shipped or not. 

 

 COC case. 

 

 0-119580233 

 1-157334227 

 2-153843677 

 4-158613343 

 5-160252177 

 6-160252181 

 7-157393934 

 9-119580217 

 

 Regards, 

 Malik Ismail 

 

From: Shipa Delivery Support ([email-masked]) <[email-masked]>
 
Sent: Wednesday, December 25, 2019 1:09 PM 
To: [email-masked] 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>;
[email-masked]; Sagaya Suresh Kumar <[email-masked]> 
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered 

 

   

External email sender, please take precaution.

 
 
 Dear team,  
 
Kindly note that all the partials under this order have been delivered. 
 
Please find the attachment. 
 
Best regards   

 
 
Lubna Shehadeh 
Customer Care 
 
M: 800 SHIPA 
www.shipa.com

 

 

 

 
From:
CST000000006 Shipa Customer Customer
 
Sent: 24/12/2019 1:57 PM GMT+04:00 
To: [email-masked] 
Cc: [email-masked];
[email-masked];
[email-masked];
[email-masked] 
Subject: Re: [#358108] - 6455020875- S000310751631 - Not Delivered 

  

 

 

Hi
[email-masked],

 

 

 

 Dear Team, 

 

 

 
 AWB : S000310751631  

 
 
 Order Number: 6455020875  

 

 

 
 Complaint description: 

 
 
 Kindly provide us with the POD as the customer informed us that she did not receive the order. 

 
 
 ​ 

 
 
 Kindly note the customer received just one item of this shipment : 

 
 
 161989711 - - Joie Kubbie Travel Cot 

 

 

 
 Thank you and best regards, 

 
 
 Amjad Riyad 

 

   

 

 

 

 

On Tue, 24 Dec at 12:38 PM
, Shipa Delivery Support <[email-masked]>
 wrote: 

 
 
 Dear Team,  
 
Thank you for reaching out to us.  
 
Kindly note that the order has been delivered.  

 

 
Best regards, 
 
Yazan Alkhateeb 
Customer Care 
 
M: 800 SHIPA 
www.shipa.com

 

  

 

 

 
 
From: CST000000006 Shipa Customer Customer 
Sent: 22/12/2019 9:52 AM GMT+02:00 
To: [email-masked] 
Cc: [email-masked];
[email-masked];
[email-masked] 
Subject: Re: [#358108] - 6455020875- S000310751631 - Not Delivered 

 

 

 

 
Hi
[email-masked], 

 

 
 
 Dear Team, 

 

 

 
 1. Complaint Category: Not Delivered  

 
 
 2. AWB : S000310751631  

 
 
 3. City: KSA  

 
 
 4. Order Number: 6455020875  

 
 
 5. Aseel Garalleh - Customer Support 

 

 

 
 Complaint description: 

 

 

 
 Kindly provide us with the POD as the customer informed us that she did not receive the order. 

 

 

 
 Thank you and best regards, 

 
 
 Rawan Qasmieh 

 

 

 

 

 

   

 

 

 
358108:1125156

 

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