Subject: RE: Refund- 9764868500
From: Hiren Sadhwani <[email-masked]>
To: Inayat Ali <[email-masked]>, Vrunda Raithatha <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 21 Jan 2020 08:54:28 +0000

Hi Inayat,

This will be initiated with this week’s cash refunds.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Inayat Ali <[email-masked]>
Sent: Tuesday, January 21, 2020 12:53 PM
To: Vrunda Raithatha <[email-masked]>; Hiren Sadhwani <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund- 9764868500

External email sender, please take precaution.
Hello

Any update on the request raised.

Thanks
Inayat Ali

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Vrunda Raithatha" <[email-masked]<mailto:[email-masked]>>, "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 January, 2020 14:43:49
Subject: Re: Refund- 9764868500

Hi Both

Any update on the refund status.

Thanks
Inayat Ali

________________________________
From: "Vrunda Raithatha" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Hiren Sadhwani" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 January, 2020 13:25:51
Subject: RE: Refund- 9764868500

Adding @Hiren<mailto:[email-masked]>

Regards,

Vrunda Raithatha
Assistant Manager Finance
Web Team | Landmark Group
w: webteam.com
m: +971 50 203 7624
t: +971 4517 3442

From: Jessie Caparas
Sent: Thursday, January 16, 2020 11:54 AM
To: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Vrunda Raithatha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund- 9764868500
Importance: High

@Vrunda Raithatha<mailto:[email-masked]>

The below order needs to be refunded through bank transfer.

We are not able to create a ticket in HYBRIS (to alert you for the bank transfer refund) since this is cancelled order and the refund issued by HYBRIS was a voucher (which has already been invalidated)

The concept head has approved the bank transfer refund as requested by the customer. (please find the attached email trail)

Bank name & branch: EMIRATES NBD, UNION SQUARE BRANCH
Account name: TOMY MATHEW
Account number:1014975477301
IBAN number:AE950260001014975477301

Amount: AED 45.00

Kindly advise once transfer is done.

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 6:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund- 9764868500

External email sender, please take precaution.
Yes, the approval was given by Varun (please refer to Case Id #356899, if needed)

Thanks
Inayat Ali

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 17:47:37
Subject: RE: Refund- 9764868500

Hi Inayat,

Did we get the approval from the concept head?

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 1:07 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund- 9764868500

External email sender, please take precaution.
Hi Jessie

The customer cancelled his order (9764868500) and a voucher was issued to him basis on his purchase value.  He highlights voucher is not required as he has no plans to purchase anything in near future. Hence, request to get refund instead of a voucher. It was a pre-paid order.

Case was escalated to Concept Head for (refund approval) and JIRA for (coupon deactivation). Both the activities completed successfully.

Thanks
Inayat Ali
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 12:48:17
Subject: RE: Refund- 9764868500

Hi Inayat/Seeta,

Why does the customer want a bank transfer refund?

We should be getting an approval for this – lets ensure we provide the complete detail.

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 10:51 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund- 9764868500

External email sender, please take precaution.
Hi Team

Please assist with the refund to the customer's bank account for Order id (9764868500): . Details below:

    · Bank name & branch: EMIRATES NBD, UNION SQUARE BRANCH
    · Account name: TOMY MATHEW
    · Account number:1014975477301
    · IBAN number:AE950260001014975477301

Amount: AED 45.00 and (Case id# 356899)

Thanks
Inayat Ali

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 7 January, 2020 16:33:03
Subject: Refund- 9764868500

Hi Malik,

With the reference to order number : 9764868500, customer placed the order on Dec 20, 2019 and he cancelled the order. But the refund was initiate in RV 9764868500_v64829185_c-32213-74137 and we have already deactivated the voucher. Now customer is asking for bank refund so could you please check from your end if we can refund the amount to his same payment method.

Waiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 6, 2020 6:46:18 PM
Subject: Refund- 9764868500

Hi Team

Please assist on the below case:

The customer cancelled his order (9764868500) and a voucher was issued to him basis on his purchase value.  He highlights voucher is not required as he has no plans to purchase anything in near future. Hence, request to get refund instead of a voucher. It was a pre-paid order.

Case was escalated to Concept Head for (refund approval) and Jira for (coupon deactivation). Both the activities completed successfully.

Date of Order: 20th Dec'19// Splash//UAE (Case id# 356899)

Please process refund of AED 45.00 to the customer.

Thanks
Inayat Ali

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com