Subject: Late refund //// 9766121668
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 20 Jan 2020 20:36:07 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date: Jan 3, 2020 
Order ID: 9766121668 
RMA: 42706142 
Return Tracking ID: RP0105000771 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 3 items and as per customer he handed over items to the courier team and delivered to warehouse on 7 Jan, 2020. 

But according to the Hybris the refund has been not processed yet. 

The name of the items: 
​ 
161743435 - - Textured Hooded Sweatshirt with Long Sleeves and Zip Closure 
161913735 - - Solid Joggers with Drawstring Closure and Cuffed Hem 
161943973 - - Textured Seamless Leggings with Elasticized Waistband 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help! 

Regards, 
Shivani