Subject: RE: Missing Item : 6455404613
From: "Shipa Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jan 2020 06:43:16 -0800 (PST)

Dear team,

Kindly note that the order has been delivered in full. Please find the attached proof of delivery.

Best regards

Lubna Shehadeh

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 20/1/2020 5:34 PM GMT+04:00

To: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: RE: Missing Item : 6455404613

Dear @Numan Ali @[email-masked] – Please confirm this customer carton box delivery status on urgent!!

ORDER NO -  6455404613

AWB           -   S000320998087

Container Id -  ECRYD159060

Handover on 4th Dec on the same.

Regards

Sagaya Suresh

+966 565165997

From: Mohd Imran <[email-masked]>

Sent: Monday, January 20, 2020 4:15 PM

To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>

Cc: Escalations Dxbteam <[email-masked]>; Noor Alkatib <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>

Subject: RE: Missing Item : 6455404613

Hi @Sagaya Suresh Kumar,

Please help us to get this case closed.

Regards

Imran

From: Seeta Seeta <[email-masked]>

Sent: Thursday, January 9, 2020 9:42 AM

To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>

Cc: Escalations Dxbteam <[email-masked]>; Noor Alkatib <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>

Subject: Missing Item : 6455404613

Importance: High

External email sender, please take precaution.

Hi Team,

With the reference to order number: 6455404613, customer placed the order for 2 items and as per the hybris the items has been delivered to customer on 12/5/19 8:28 PM. However, customer is claiming that she didn't received the 161831417 - - Giggles Essex High Chair.

So could you please check from your end whether the item was shipped from the warehouse or not?

Waiting for your response.

Thanks & Regards,

Seeta Kunwar

From: "Noor Alkatib" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>

Cc: "Urvika Chaudhary" <[email-masked]>

Sent: Tuesday, January 7, 2020 1:44:55 PM

Subject: Missing Item Refund

Hi Team,

With reference to the order number:6455404613

Item ID-

161831417

Customer placed this orders on Dec 3, 2019 . Customer received his order on 12/5/19. However,  the customer  claiming that he didn't receive one item which is(161831417 - - Giggles Essex High Chair)the cost of the item is SAR 399.00.While the Hybris is showing the item has been delivered.

We first  escalated this case on 14 Dec 2019  . Customer contacted us on 8 Dec 2019 .  We escalated it secondly on 22 Dec 2019  without any answer from the warehouse. Customer is now chasing us for the missing item.

Note: the customer is raising this issue for the first time .

Customer is shopping with us since 2019  and has a total of 1  completed Order with us valuing a total of SAR 267.2.

Please check and advise ASAP. Thank you for helping us close this case.

Regards,

Noor

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com