Subject: RE: [#348499] - missing item - 6452712359
From: Sagaya Suresh Kumar <[email-masked]>
To: Lifestyle <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 20 Jan 2020 14:31:42 +0000

Dear Team – Kindly provide manual refund to customer and close this case.

Order number: 6452712359
AWB: S000254595642
Items: 153526722 -  - Maybelline New York Fit Me Concealer

Regards
Sagaya Suresh
+966 565165997
From: Lifestyle <[email-masked]>
Sent: Wednesday, December 25, 2019 6:50 PM
To: Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]
Subject: Re: [#348499] - missing item - 6452712359

External email sender, please take precaution.
Hi Sagaya Suresh Kumar,

Kindly advise on the matter urgently as we're not getting any response
Is there any update,

Best Regards,
Razan Sa'ad
Backoffice | Crystel
[email-masked]<mailto:[email-masked]>

On Sat, 21 Dec at 1:42 PM , Lifestyle <[email-masked]<mailto:[email-masked]>> wrote:
Hi Sagaya Suresh Kumar,

Kindly confirm if the items below have been shipped form the WH as the customer confirmed that he did not receive them.

Order number: 6452712359
AWB: S000254595642
Items: 153526722 -  - Maybelline New York Fit Me Concealer

Best Regards,
ghadeer hwaidy
On Wed, 18 Dec at 7:46 PM , Lifestyle <[email-masked]<mailto:[email-masked]>> wrote:
​Dear Team,

Kindly confirm if the items below have been shipped form the WH as the customer confirmed that he did not receive them.

Order number: 6452712359
AWB: S000254595642
Items: 153526722 -  - Maybelline New York Fit Me Concealer

Best Regards,
Fuad Salman
On Mon, 16 Dec at 8:00 PM , Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>> wrote:
Dear Sagaya ,

Problem Statement: Missing items
Order Date : Nov 21, 2019
Order ID:  6452712359
 Tracking ID: S000254595642
 Assistance Required:  missing item id : 153526722

Regards
Fares Aqel
348499:1125156
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