Subject: Re: [#348955] RE: Refund Issue - 9751901269
From: PayFort Operations Team <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Jan 2020 12:14:52 +0000 (UTC)

Hi Malik,     Good Evening!  ​   ​Thank you for contacting Payfort.  ​   ​Kindly note that as communicated several times before, your system sends the same operation request several times so for this case the amount was captured already while your system tried to capture the same amount several times so all trials get declined; & accordingly, no refund will be accepted.          As a workaround, we can refund the transaction through the processor directly. So, please confirm the amount you need to refund.       Regards,   Harsh Kothari  Support Executive        Ph: UAE +971 45739800 (Option 2)  Email: [email-masked]     SWITCH IT ON!      
             
              On
              Mon, 20 Jan at  9:27 AM
              ,  Malik Ismail <[email-masked]>  wrote:
               
 Hi 
@PayFort Operations Team, 

  

 As per Hybris refund processed twice but not initiated on PayFort. Order 9751901269 

 

 Please assist. 

  

  

  

  

 

 Regards, 

 Malik Ismail 

 

From: Hiren Sadhwani <[email-masked]>
 
Sent: Monday, January 20, 2020 9:25 AM 
To: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Urvika Chaudhary <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: RE: Refund Issue - 9751901269 

 

   
 
 Hi Malik, 

 

 This can only be done from payfort operations team as we have still been sending them capture orders. Please get in touch with them to initiate the refund. 

 

 

 
 Thanks & Regards, 

  

 Hiren Sadhwani 

 Sr. Finance Executive  

 Web Team | Landmark Group 

 w: webteam.com 

 t: +97145172118 

 

 

 
From: Malik Ismail <[email-masked]>
 
Sent: Monday, January 20, 2020 8:48 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Hiren Sadhwani <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>;
 Urvika Chaudhary <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: RE: Refund Issue - 9751901269 

 

   
 
 Hi Hiren, 

 

 As per Hybris refund processed twice but not initiated on PayFort. Order 9751901269 

 

 Please assist. 

 

  

 

  

 

 Regards, 

 Malik Ismail 

 

From: Apoorv Joshi <[email-masked]>
 
Sent: Monday, January 20, 2020 4:27 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>;
 Urvika Chaudhary <[email-masked]>; Nitesh Singh <[email-masked]> 
Subject: Refund Issue - 9751901269 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly assist on the below case. Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

 

 
 
From:
"Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 17 January, 2020 13:49:31 
Subject: Refund not processed//9751901269

 

   

 
 
 Hi, 

 

 
 
 With reference to order number: 9751901269 and ticket number: 222139. Customer returned an item(Eligo Jumpsuit with Schiffli Embroidery) and as per Hybris, customer
 refunded, however customer is complaining that they haven't received the refund. As per the update from Jira team, after further investigation, they have confirmed that customer didn't received the refund. 

 

   

 
 ​As per accounts team, no manual refund has been processed either to the customer. In order to proceed further, they need approval from respective E-Comm head’.  

 

 

 Order Date : ​Jul 28, 2019 

 
 
 Return Tracking ID: ​45078875343 

 
 
 RMA: 42250016 

 

 
 
 Customer is chasing their refund for a long tome. Kindly look into this issue and resolve it at the earliest. 

 

 
 
 Regards, 

 
 
 Nitesh 

 

 

   

 

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