Subject: FW: payment issue//6461027157
From: K Nayan <[email-masked]>
To: Arsalan Tariq <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jishan Sahib <[email-masked]>, Sanjana Suresh <[email-masked]>, Sankar T <[email-masked]>, Anouar Badri <[email-masked]>, Bhaskar Mandelia <[email-masked]>
Date: Mon, 20 Jan 2020 09:26:22 +0000

Hi Arsalan

Please find below case in which the COD amount to be collected for the order were SAR 679.30 order number- (6461027157), but the order was delivered as a prepaid order.

While we are working on a resolution to this, can you please arrange a collection for the same from the customer at the earliest. Request you to update the same once done.

Thank you
K Nayan
+971-503650952
+971-045174436

From: Mohd Imran <[email-masked]>
Sent: Monday, January 20, 2020 12:38 PM
To: Jishan Sahib <[email-masked]>; K Nayan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Inayat Ali <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: payment issue//6461027157

Hi @Jishan Sahib<mailto:[email-masked]>,

Please check as order is in COD and invoice amount is reflecting as SAR 0.

@K Nayan<mailto:[email-masked]> Please assign courier team to collect the amount from customer.

Regards
Imran

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 5:35 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: payment issue//6461027157

External email sender, please take precaution.
Hi Team

Please assist to collect the due amount for Order ID: 6461027157.

The customer received the order and it was COD, however, the delivery partner took no money as there was no available receipt/instruction to collect the due amount.

We checked with the customer and she is happy to pay the due amount.

Please do the needful or share next step of action.

Thanks
Inayat Ali

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 January, 2020 16:38:00
Subject: Re: payment issue

Asjad- As discussed, get the acknowledgement from the customer for payment.

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 January, 2020 14:38:29
Subject: payment issue

Hi team,

with reference to order number: 6461027157

Ticket id: 411253

The customer  placed an order for cash on delivery but the courier team did not take the amount from him at the time of delivery.

kindly do the needful.

Regards
Asjad

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