Subject: RE: Refund Issue - 9751901269
From: Malik Ismail <[email-masked]>
To: Hiren Sadhwani <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, PayFort Operations Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Mon, 20 Jan 2020 05:27:49 +0000

Hi @PayFort Operations Team<mailto:[email-masked]>,

As per Hybris refund processed twice but not initiated on PayFort. Order 9751901269

Please assist.

Regards,
Malik Ismail
From: Hiren Sadhwani <[email-masked]>
Sent: Monday, January 20, 2020 9:25 AM
To: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Urvika Chaudhary <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: RE: Refund Issue - 9751901269

Hi Malik,

This can only be done from payfort operations team as we have still been sending them capture orders. Please get in touch with them to initiate the refund.

Thanks & Regards,

Hiren Sadhwani
Sr. Finance Executive
Web Team | Landmark Group
w: webteam.com
t: +97145172118

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 8:48 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Hiren Sadhwani <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue - 9751901269

Hi Hiren,

As per Hybris refund processed twice but not initiated on PayFort. Order 9751901269

Please assist.

Regards,
Malik Ismail
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 20, 2020 4:27 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Nitesh Singh <[email-masked]<mailto:[email-masked]>>
Subject: Refund Issue - 9751901269

External email sender, please take precaution.
Hi Team,

Kindly assist on the below case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 January, 2020 13:49:31
Subject: Refund not processed//9751901269

Hi,

With reference to order number: 9751901269 and ticket number: 222139. Customer returned an item(Eligo Jumpsuit with Schiffli Embroidery) and as per Hybris, customer refunded, however customer is complaining that they haven't received the refund. As per the update from Jira team, after further investigation, they have confirmed that customer didn't received the refund.

​As per accounts team, no manual refund has been processed either to the customer. In order to proceed further, they need approval from respective E-Comm head’.

Order Date : ​Jul 28, 2019
Return Tracking ID: ​45078875343
RMA: 42250016

Customer is chasing their refund for a long tome. Kindly look into this issue and resolve it at the earliest.

Regards,
Nitesh

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