Subject: Re: Bank Transfer - 6458610911
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jan 2020 17:33:02 -0700 (MST)

Hi Malik, 

Ticket ID: 408149 

Customer has confirmed the IBAN again, it is same as he provided before and is saying that it is correct. 

Kindly advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Arjun Thapa" <[email-masked]> 
To: "malik ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammed Athar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, January 19, 2020 8:22:05 PM 
Subject: RE: Bank Transfer - 6458610911 

Hi Malik, 

Please check your email from [ mailto:[email-masked] | 
@Mohammed Athar ] , TT rejected by Bank. Either IBAN or Account name is wrong. 

Thanks & Regards 

Arjun Thapa 

From: Malik Ismail <[email-masked]> 
Sent: Thursday, January 16, 2020 7:40 AM 
To: Apoorv Joshi <[email-masked]>; Arjun Thapa <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Inayat Ali <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Bank Transfer - 6458610911 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , 

Please do the needful. 

Order 6458610911 - Ticket 03278787. 

Regards, 

Malik Ismail 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 8:56 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Bank Transfer - 6458610911 

External email sender, please take precaution. 

Hi Malik, 

Can you please help on the Bank Transfer for the following order: 6458610911 

The Bank details are already showing in the customer's account, it is also showing a ticket regarding bank transfer on Hybris where no action has been taken since Jan 6, 2020. 

Please look into this and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 7:58:53 AM 
Subject: Fwd: Refund processing 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 13, 2020 11:07:38 PM 
Subject: Refund processing 

Hi Team, 

Kindly follow up the case for order 6458610911 with the finance team to proccess bank transfer, the case has already been esclated to JIRA. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-79353&data=02%7C01%7Carjun.thapa%40landmarkgroup.com%7C643392b04a564373bd8308d79a3e2174%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637147463959383617&sdata=K9Mqp5LGp6x9MBH0njLfd0QYnU9kZw56F8iEoJv44SI%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-79353 ] 

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