Subject: Re: Store deny to return
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Piyush Mani <[email-masked]>
Date: Sun, 19 Jan 2020 17:20:18 -0700 (MST)

Hi Team, 

Kindly update on the below. Customer is just inquiring that his website review is still showing pending and why hasn't it published on the website yet. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Piyush Mani" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, January 18, 2020 11:55:53 AM 
Subject: Re: Store deny to return 

Hi Team, 

Is there any updates? 

From: "Inayat Ali" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Piyush Mani" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 21:04:03 
Subject: Re: Store deny to return 

Hi Imran 

The customer wrote a review on the website last year and the status reflects pending. 

She is enquiring on the status and needs clarity why was it not published (refer to the attached). 

Thanks 
Inayat Ali 

From: "ali inayat" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Piyush Mani" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 17:25:51 
Subject: Re: Store deny to return 

Hi Imran 

Thanks for the input. 

Let me pick this up and will share an update shortly. 

Regards 
Inayat Ali 

From: "Mohd Imran" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Piyush Mani" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 12:01:12 
Subject: RE: Store deny to return 

Hi Inayat, 

Can you please elaborate more on customer’s concern. 

We are not calling on app reviews, if in case customer insist we can arrange a call back to resolve his concern. 

As considering subject line, there is no information of store deny to return in ticket. 

Regards 

Imran 

From: Inayat Ali <[email-masked]> 
Sent: Monday, January 13, 2020 7:45 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Piyush Mani <[email-masked]> 
Subject: Re: Store deny to return 

External email sender, please take precaution. 

Hi Team 

Please suggest on the below scenario. 

Thanks 

Inayat Ali 

From: "Piyush Mani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ali inayat" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 13 January, 2020 13:48:07 
Subject: Store deny to return 

Hi Team, 

With reference to case number: 399454 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Customer response: I am writing to inquire about a review i wrote last year April which I just saw its still pending. My contact number is 0545584324. Please let me know the status. 

Kindly check the screenshot and advice me. 

Regards, 

Piyush 

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