Subject: RE: Late refund //// 9766502391
From: Deepak Damodaran <[email-masked]>
To: Inayat Ali <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 19 Jan 2020 22:01:45 +0000

Hi Inayat,

Processed. Below is the screen shot.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Inayat Ali <[email-masked]>
Sent: Saturday, January 18, 2020 7:07 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late refund //// 9766502391

External email sender, please take precaution.
Hi Team

Please process the refund for Order (9766502391). As per the tracking id RP0108000037, items were delivered to the warehouse.

The customer is chasing us on his delayed refund.

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 18 January, 2020 12:09:26
Subject: Late refund //// 9766502391

Hi Team,

Problem Statement: Refund Not Processed
Order Date: Jan 6, 2020
Order ID: 9766502391
RMA 42709179
Return Tracking ID: RP0108000037

Assistance Required: Process the refund.

Issue Description: Customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 11 Jan, 2020.

But according to the Hybris the refund has been not processed yet.

The name of the item: 161925211 - - Cropped Tipping Detailed Pants with Elasticated Waistband

Kindly check and update as customer is chasing us for his refund.

Thank you for your help and waiting for your response.

Regards,
Shivani

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