Subject: RE: Late refund /// 9764970801
From: Deepak Damodaran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Con Loc <[email-masked]>, Dipesh Regmi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Urvika Chaudhary <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 19 Jan 2020 19:52:37 +0000

Hi Indunil,

As per the Tracking ID we have received the shipment on Dated 05-Jan-2020. Same we have updated in the pending list . Please process and update.

Thanks & Regards,

Deepak Damodaran
Mob- No +971524307577
Tel No: 048164037

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, January 17, 2020 9:01 PM
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shivani Rani <[email-masked]>; Urvika Chaudhary <[email-masked]>; Inayat Ali <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Fwd: Late refund /// 9764970801

External email sender, please take precaution.
Hi Team,

Kindly assist with following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 January, 2020 13:45:21
Subject: Late refund /// 9764970801

Hi Team,

Ticket number: 405715
Problem Statement: Refund Not Processed
Order Date : Dec 22, 2019
Order ID: 9764970801
Tracking ID: RP0102000178
Assistance Required: Need urgent refund

Issue Description: Customer raised a return request for 2 items and as per customer she handed over the item to the courier team.

As per the tracking details the items has been returned to warehouse on 5 Jan, 2020 but still refund is not processed.

The returned item is:
161866417 - - Paisley Print Midi A-line Dress with Tie-Up Waist
161866376 - - Textured Tri-Fold Wallet with Press Button Closure

Kindly check and update as customer is waiting for the refund.

Thank you for your help!

Regards,
Shivani

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