Subject: RE: [#312787] - Re: Your products are on the way
From: Sachin Maheshwari <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Babyshop <[email-masked]>, Bsu Wml <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 19 Jan 2020 13:09:10 +0000

Hi @Mohd Imran<mailto:[email-masked]>,

Cord will be delivered to us by Wednesday & will send the same to customer within next two consecutive working days.

Regards
Sachin
04-5175412

From: Mohd Imran <[email-masked]>
Sent: Saturday, January 18, 2020 1:11 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Sameer Koothalikutty <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Babyshop <[email-masked]>; Bsu Wml <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: RE: [#312787] - Re: Your products are on the way

Hi @Sachin Maheshwari<mailto:[email-masked]>,

Please let us know, on the status of power cord arrangement.

Customer is chasing us badly.

Regards
Imran

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 9, 2019 5:19 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#312787] - Re: Your products are on the way

Team,

Got this verified from Supplier that this item doesn’t include any power cord or wire inside the box.

Customers are expected to buy & use any 12V power cord.

Please pass this information to customer.

Note – I am trying to arrange the cord from supplier as a special case for this customer.

Regards
Sachin
04-5175412

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 9, 2019 12:51 PM
To: Babyshop <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#312787] - Re: Your products are on the way

Hi Sachin,

Customer is complaining about the item below, he has not received any wires or cables with it. Can you check & confirm if it comes with cables?

https://www.babyshopstores.com/ae/en/Baby-and-Moms/Health-and-Safety/Care/Baby-Monitors/BABYSHOP-BuzzardEye-Fisheye-Camera-with-360-Degree-View/p/160857105

@Seeta Seeta<mailto:[email-masked]> @Urvika Chaudhary<mailto:[email-masked]> – Agent has escalated the email without the email thread, how would the team understand what are we raising it for? Moreover if the email thread is not sent, agents need to ensure they mention the details such as ITEM ID or the link of the item.

Please coach the team & make sure this is not repeated as we have couple of similar complaints from our teams.

Regards,
Mustehsan

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Reply-To: Babyshop <[email-masked]<mailto:[email-masked]>>
Date: Monday, 9 December 2019 at 10:39 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>, Bsu Wml <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#312787] - Re: Your products are on the way

External email sender, please take precaution.
please see the issue, it is about missing items
Problem Statement: Missing item

Order Date : 22 Nov 2019
Order ID: 9762867366
Tracking ID: S000302186191

Assistance Required: need an update about the situation

Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue

Thanks & Regards
Abhishek
On Mon, 9 Dec at 10:08 AM , Sachin Maheshwari <[email-masked]<mailto:[email-masked]>> wrote:
@Mustehsan Siddiqui<mailto:[email-masked]>,

Another case, this order has two items in it & we have no clue for which particular item this issue has been raised.

Regards
Sachin
04-5175412

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 5, 2019 7:46 AM
To: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Sameer Koothalikutty <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#312787] - Re: Your products are on the way

External email sender, please take precaution.
Please take a look at ticket #312787

Problem Statement: Missing item

Order Date : 22 Nov 2019
Order ID: 9762867366
Tracking ID: S000302186191

Assistance Required: need an update about the situation

Issue Description: Customer is claiming that item should include wire and cable too. Please see to this and check & verify. Depending on that please assist with the resolution around this issue

 Thanks & Regards
Abhishek

312787:1125156
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312787:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com