Subject: Three time deduction for case id - 406661
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 19 Jan 2020 05:03:09 -0700 (MST)

Hi Team, 

We request you to please help us with the below deduction issue. 

The customer has reported to us that he had made a purchase for an item (baby Pram (pushchair)) from Babyshop Centrepoint at Dubai Festival Mall on December 22, 2019, and his card was swiped three times however the payment got declined at that time, hence he paid cash at the store. 

Now, he reported to us that there are three deductions of ZAR 926.56 from his account. For reference, he has shared with us his bank statement for the same. 

We request you to please see the attached screenshot and the bank statement and help the customer with the refund if deduction has been done from our side. 

Case id - 406661 
Customer Name: Miriam Mokoena 
Email id - [email-masked] 

Thank you for your help! 

Regards, 
Manish