Subject: RE: Refund issue for undelivered items 9763218666
From: Mohd Imran <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Urvika Chaudhary <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jan 2020 11:52:35 +0000

Hi Inayat,

Concerned team is working on that.

Regards
Imran

From: Inayat Ali <[email-masked]>
Sent: Sunday, January 19, 2020 3:42 PM
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Urvika Chaudhary <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund issue for undelivered items 9763218666

External email sender, please take precaution.
Hi Team

Any development on the concern raised.

Thanks
Inayat Ali

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 15 January, 2020 16:59:12
Subject: RE: Refund issue for undelivered items 9763218666

FYI

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 3:16 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Refund issue for undelivered items 9763218666
Importance: High

External email sender, please take precaution.
Hi Team,

In below case the order was shipped from our warehouse in 2 consignment under tracking number: S000326877457. As per the SHIPA team the customer has refused the 2nd shipment and the consignment was ready to return.

We have already contacted the shipa team to confirm whether they have returned the consignment or not but we didn't received any update from them. Now customer is constantly chasing us for the refund.

We request you to look into this case and help us to close it.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 4:21:59 PM
Subject: Refund issue for undelivered items 9763218666

Order ID : 9763218666<callto:9763218666>
Order Date : 04 Dec, 2019
Tracking ID : S000326877457

Hi Team,

Please look into this issue as this case has been pending from December starting and till now neither the items have been delivered to customer nor the refund has been processed.

Link for the issue : https://landmarkgroupservice.freshdesk.com/a/tickets/327160

Issue History :

This order was shipped through SHIPA courier on 04 Dec, 2019. Shipa made this order into two consignments but same was not updated on hybris. SHIPA team confirmed that 9 items from the complete shipment of 13 items are not delivered.

Lifestyle and Splash products are not delivered to customer.

She has already purchased the items from store so this order was set to be returned but till now no update regarding RTO / Refund process.

Please look into this and assist at the earliest.

Thanks for the assistance.

Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#322935] - Missing Items
From: Deepak Damodaran <[email-masked]>
To: Shipa Delivery Support <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Con Loc <[email-masked]>, Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Dipesh Regmi <[email-masked]>
Date: Sat, 18 Jan 2020 22:03:17 +0000

Hi Team,

Can you please provide the signed manifest copy for the same. It will help us to confirm from our end once more.

Thanks & Regards,

Deepak Damodaran

Mob- No +971524307577

Tel No: 048164037

From: Shipa Delivery Support ([email-masked]) <[email-masked]>
Sent: Thursday, January 16, 2020 11:27 PM
To: Deepak Damodaran <[email-masked]>; [email-masked]
Cc: Con Loc <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; Dipesh Regmi <[email-masked]>
Subject: RE: [#322935] - Missing Items

External email sender, please take precaution.

Dear Team,

Please note that this order was returned with the 25th of December's batch, and the order was updated at 5:00 PM.

Can you please check again and advise?

Thanks

Mahmoud AlFaqier
Customer Care
<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

  _____

From: Deepak Damodaran - Landmark Group
Sent: 16/1/2020 10:48 PM GMT+04:00
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: RE: [#322935] - Missing Items

Hi Ali,

Regarding this shipment S000326877457 we have not received the returned from the Shipa.

@Shipa Delivery Support<mailto:[email-masked]>

Kindly update.

Thanks & Regards,

Deepak Damodaran

Mob- No +971524307577

Tel No: 048164037

From: Lifestyle <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 12:23 AM
To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Con Loc <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: [#322935] - Missing Items

External email sender, please take precaution.

Hi deepak damodaran,

​we need to close the case since the customer is calling in daily basis.

​

​Regards,

Ali.mkhaimer

   On Sun, 12 Jan at 1:10 AM , deepak damodaran <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Indunil,

   Please update on urgent basis.

   Thanks & Regards,

   Deepak Damodaran

   Mob- No +971524307577

   Tel No: 048164037

      From: Lifestyle <[email-masked]<mailto:[email-masked]>>
      Sent: Thursday, January 09, 2020 1:33 PM
      To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
      Cc: Con Loc <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
      Subject: Re: [#322935] - Missing Items

      External email sender, please take precaution.

      Hi deepak damodaran,

      Any Update?

      Thanks & Regards,

      Afaf Alkhateeb

      Backoffice |  Crystel

      [email-masked]<mailto:[email-masked]>

         On Wed, 8 Jan at 2:21 AM , deepak damodaran <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Indunil,

         Below order we have updated in the pending List . Please process and update.

         Thanks & Regards,

         Deepak Damodaran

         Mob- No +971524307577

         Tel No: 048164037

            From: Lifestyle <[email-masked]<mailto:[email-masked]>>
            Sent: Tuesday, January 07, 2020 10:06 AM
            To: Con Loc <[email-masked]<mailto:[email-masked]>>
            Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
            Subject: Re: [#322935] - Missing Items

            External email sender, please take precaution.

            Dear Team,

            Problem Statement: returned
            Order Date: Dec 4, 2019
            Order ID: 9763218666
            Tracking ID: S000326877457

            Issue Description:
            customer confirmed that he did not receive the following items:
            160173594 - - Iced Cranberry Candle in Tin - 6.5 oz
            160683605 - - Elle Round Neck Midi Dress with Front Slit and Belt
            159882311 - Boles d' Olor - Boles d' Olor Gardenia Fragrance Oil - 30 ml
            160908353 - - Punch Studio List Pad with Lipstick Shaped Pen
            161683207 - - Set of 5 - Sustainability Plain High Leg Briefs
            160566982 - - Franklin and Marshall Camouflage Printed Pencil Case with Zip Closure

            161534133 - - Sustainability Plain T-shirt Dress with Polo Neck and Short Sleeves

            161849430 - - Mosaic Cylindrical Table Lamp - 13x13x22 cms

            Best regards,

            322935:1125156

            This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      322935:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

      322935:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>