Subject: Re: Refund issue for undelivered items 9763218666
From: Inayat Ali <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Urvika Chaudhary <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jan 2020 04:41:47 -0700 (MST)

Hi Team 

Any development on the concern raised. 

Thanks 
Inayat Ali 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Abhishek Bargaonkar" <[email-masked]>, "ali inayat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 16:59:12 
Subject: RE: Refund issue for undelivered items 9763218666 

FYI 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, January 15, 2020 3:16 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Abhishek Bargaonkar <[email-masked]>; ali inayat <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: Refund issue for undelivered items 9763218666 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

In below case the order was shipped from our warehouse in 2 consignment under tracking number: S000326877457. As per the SHIPA team the customer has refused the 2nd shipment and the consignment was ready to return. 

We have already contacted the shipa team to confirm whether they have returned the consignment or not but we didn't received any update from them. Now customer is constantly chasing us for the refund. 

We request you to look into this case and help us to close it. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 15, 2020 4:21:59 PM 
Subject: Refund issue for undelivered items 9763218666 

Order ID : [ callto:9763218666 | 9763218666 ] 

Order Date : 04 Dec, 2019 

Tracking ID : S000326877457 

Hi Team, 

Please look into this issue as this case has been pending from December starting and till now neither the items have been delivered to customer nor the refund has been processed. 

Link for the issue : [ https://landmarkgroupservice.freshdesk.com/a/tickets/327160 | https://landmarkgroupservice.freshdesk.com/a/tickets/327160 ] 

Issue Histor y : 

This order was shipped through SHIPA courier on 04 Dec, 2019. Shipa made this order into two consignments but same was not updated on hybris. SHIPA team confirmed that 9 items from the complete shipment of 13 items are not delivered. 

Lifestyle and Splash products are not delivered to customer. 

She has already purchased the items from store so this order was set to be returned but till now no update regarding RTO / Refund process. 

Please look into this and assist at the earliest. 

Thanks for the assistance. 

Regards, 
Abhishek Sisodia 

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