Subject: RE: Review as an exception//9766018557
From: Babyshop Home Delivery <[email-masked]>
To: Inayat Ali <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>, Escalations Dxbteam <[email-masked]>, Babyshop <[email-masked]>, Centrepoint <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 19 Jan 2020 11:25:11 +0000

Dear Team

Please note that RMA was done.

Regards,
Home Delivry Team
DWC   0543097510

From: Inayat Ali
Sent: Sunday, January 19, 2020 1:29 PM
To: Babyshop Home Delivery <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>; Babyshop <[email-masked]>; Centrepoint <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Review as an exception//9766018557

External email sender, please take precaution.
Hi Team

RMA created successfully: 42755981

Thanks
Inayat Ali

________________________________
From: "Babyshop Home Delivery" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Babyshop" <[email-masked]<mailto:[email-masked]>>, "Centrepoint" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 19 January, 2020 13:04:18
Subject: RE: Review as an exception//9766018557

Dear Team

Please be informed that below return has been collected by our home delivery team. So kindly create RMA for refund process.

Regards,
Home Delivry Team
DWC   0543097510

From: Sachin Maheshwari
Sent: Thursday, January 16, 2020 10:25 AM
To: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Babyshop Home Delivery <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Review as an exception//9766018557

Hi @Escalations Dxbteam<mailto:[email-masked]>, pls process for return process, provide RMA to warehouse team.

Hi @Babyshop Home Delivery<mailto:[email-masked]>,

Please arrange return collection.

Regards
Sachin
04-5175412

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 11:15 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Review as an exception//9766018557

External email sender, please take precaution.
Hi Team

The Customer has assured that the items are unused and in packed condition. The box was opened and stroller was taken out, once she saw the size of the stroller, pictures were taken of the different components in their plastic bags and everything was placed back in the original box.

Let me know, if more images are required to get further assistance on this.

Awaiting response.

Thanks
Inayat Ali

________________________________
From: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 16:12:32
Subject: RE: Review as an exception//9766018557

Hi @Escalations Dxbteam<mailto:[email-masked]>,

If the item is in unused / packed condition, we can take the return.

If customer has the wheels & other accessories already fixed, then No.

Regards
Sachin
04-5175412

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 13, 2020 2:34 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Review as an exception//9766018557

External email sender, please take precaution.
Hi Sachin

We need an approval as an exception to return and refund a WWD product (Britax B-Agile Double Twin Stroller)

Order Id: 9766018557
Item Value: AED 1439.10
Customer since: 18 Aug 2018
Total Order Value till date: AED 4488.65 (8 orders)

Synopsis: The customer placed the order on 2nd Jan and item delivered on 4th Jan'2020. She informs the product was not on display in any of our stores, hence, it was not possible for her to check the size before buying it. Customer's kid could not fit in properly in this stroller. Also, the next size would be too big for her kid. Hence, she is requesting to return the item. She has assured the items have been packed and wrapped as received, please see attached images.

Also, this would be a first complaint raised by the customer, since her association with us.

Please review and share an update.

Thanks in anticipation.

Regards
Inayat Ali
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com