Subject: RE: C&C Orders 6459309150 & 6459309019 & 6459826940
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Vishal Arora <[email-masked]>, Osama Kanan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Bala Subramaniam <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Ameay Kumar <[email-masked]>, Ksaclick&collect Rydconloc <[email-masked]>, "Alexander Gomes" <[email-masked]>, Hussam Fahim <[email-masked]>, Prakash Iyangar <[email-masked]>, Raghu Pillai <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Gulam Mohammed <gulam.mohamme
Date: Sun, 19 Jan 2020 10:45:44 +0000

++

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Sunday, January 19, 2020 2:35 PM
To: Vishal Arora <[email-masked]>; Osama Kanan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Bala Subramaniam <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Ameay Kumar <[email-masked]>; Ksaclick&collect Rydconloc <[email-masked]>; Alexander Gomes <[email-masked]>; Hussam Fahim <[email-masked]>; Prakash Iyangar <[email-masked]>; Raghu Pillai <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Gulam Mohammed <[email-masked]>
Subject: RE: C&C Orders 6459309150 & 6459309019 & 6459826940

Dears @Vishal Arora<mailto:[email-masked]>@Osama Kanan<mailto:[email-masked]>

Please check below and advise,
Note that customer was able to place C&C orders  from below store till Jan 6, 2020

Mahmoud

From: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 2:29 PM
To: Gulam Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Orders 6459309150 & 6459309019 & 6459826940

Dear Mohamoud,

60096 store is closed and so the orders are not yet delivered .Kindly advice on where to deliver. We have been asking this to Vishal and Prakash. Kindly check and advice.

Thanks
Esaf

From: Gulam Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 12:52 PM
To: Raghu Pillai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Orders 6459309150 & 6459309019 & 6459826940

Dear Raghu,

I hope you are reading the thread of this mail, I request you to intervene & close this matter at the soonest!

Kind Regards,
Gulam Mohammed Khan
Corporate Supply chain
Tel: +966 (11) 2078292 Ext-3631  Mobile: +966 54 483 0336
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861I Riyadh 11643 I Saudi Arabia

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 12:34 PM
To: Gulam Mohammed <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Orders 6459309150 & 6459309019 & 6459826940

Hi @Gulam Mohammed<mailto:[email-masked]>

Thanks for update,  but we are not getting update from @Maxwhryd Ecom<mailto:[email-masked]>

Mahmoud

From: Gulam Mohammed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 1:32 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Orders 6459309150 & 6459309019 & 6459826940

Dear Mahmoud,

I hope you are reading mails from the team, kindly reply to the attached mail.

Kind Regards,
Gulam Mohammed Khan
Corporate Supply chain
Tel: +966 (11) 2078292 Ext-3631  Mobile: +966 54 483 0336
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861I Riyadh 11643 I Saudi Arabia

<http://landmarkgroup.com/>
<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 19, 2020 12:29 PM
To: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Gulam Mohammed <[email-masked]<mailto:[email-masked]>>; Hussam Fahim <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Bala Subramaniam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Ameay Kumar <[email-masked]<mailto:[email-masked]>>; Ksaclick&collect Rydconloc <[email-masked]<mailto:[email-masked]>>
Subject: C&C Orders 6459309150 & 6459309019 & 6459826940
Importance: High

Dears,

Please note that customer raise complain to MOC  and keep posting on social media and refusing refund for mention 3 orders in Max60096.

Need you help to check  where these order delivered to MAX 60096

Mahmoud
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#411928] - Conversation with User
From: Maxwhryd Ecom <[email-masked]>
To: Landmark Group <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Raghu Pillai <[email-masked]>, Max <[email-masked]>
Cc: Max Alqasar <[email-masked]>, Assad Chawa <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 19 Jan 2020 10:42:14 +0000

Dear Team,

60096 store closed and so orders are not yet delivered . Kindly advice where to deliver. We have been asking Vishal and Prakash..

Thanks

Esaf

From: Landmark Group <[email-masked]>
Sent: Sunday, January 19, 2020 1:21 PM
To: Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Raghu Pillai <[email-masked]>
Cc: Max Alqasar <[email-masked]>; Assad Chawa <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#411928] - Conversation with User

External email sender, please take precaution.

Hi Team,

Problem Statement:  Late Shipping
For the 1st order:
Order Date : 25 Dec 2019
Order ID: 6458164995
Tracking ID: 645816499522999991

​

​

For the 2nd order:
Order Date : 28 Dec 2019
Order ID: 6458685087
Tracking ID: 645868508722999991
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on 28 Dec and till now he has not received the order. As per the hybris the order status is ready to be shipped.

Regards,

Abhishek

   On Sun, 19 Jan at 12:59 PM , sunny36900 <[email-masked]<mailto:[email-masked]>> wrote:

User

 <https://images.freshchat.com/30x30es.freshchat.com/30x30/fresh-chat-names/anonymous.png>

HI

12:52 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Hi, Thank you for contacting us. My name is Abhishek. How may I help you?

12:52 PM, 19th Jan

User

 <https://images.freshchat.com/30x30es.freshchat.com/30x30/fresh-chat-names/anonymous.png>

I ALREADY COMPLAINED 2 TIMES ABOUT DELAYED ORDER AS THE STORE FOR THE PICK UP WAS PERMANENTLY CLOSED CAN U GIVE ME ANY UPDATE ABOUT THAT

12:53 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Please share your order number so that we can check the details for you.

12:54 PM, 19th Jan

User

 <https://images.freshchat.com/30x30es.freshchat.com/30x30/fresh-chat-names/anonymous.png>

6458685087

12:54 PM, 19th Jan

User

 <https://images.freshchat.com/30x30es.freshchat.com/30x30/fresh-chat-names/anonymous.png>

6458164995

12:55 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Please allow us a minute to check the details for you.

12:55 PM, 19th Jan

User

 <https://images.freshchat.com/30x30es.freshchat.com/30x30/fresh-chat-names/anonymous.png>

SURE

12:55 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Thank you fro waiting.

12:56 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

We sincerely apologise for the delay.

12:56 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

We will forward your issue to our concern team. Once we will get any update we will get back to you. ​

12:57 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

We update you on your registered email id with us.

12:57 PM, 19th Jan

User

 <https://images.freshchat.com/30x30es.freshchat.com/30x30/fresh-chat-names/anonymous.png>

its already been almost 1 month

12:57 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

Please be assured, we will ask our team to resolve this on priority.

12:58 PM, 19th Jan

User

 <https://images.freshchat.com/30x30es.freshchat.com/30x30/fresh-chat-names/anonymous.png>

ok thnx

12:58 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

You are welcome.

12:58 PM, 19th Jan

Abhishek

 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>

It was a pleasure assisting you. Thank you for shopping with us.

12:58 PM, 19th Jan

View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/open/conversation/314035152395190>

411928:1125156