Subject: RE: Refund Not Processed//6459338511
From: Ksaconloc Returns <[email-masked]>
To: Seeta Seeta <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Noor Alkatib <[email-masked]>
Date: Sun, 19 Jan 2020 10:29:40 +0000

Dear Team,

Already processed under RMA 23196001 please find below details

Thanks,
Ratheesh.

From: Seeta Seeta <[email-masked]>
Sent: Sunday, January 19, 2020 9:21 AM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; ali inayat <[email-masked]>; Noor Alkatib <[email-masked]>
Subject: Refund Not Processed//6459338511
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to order number: 6459338511, customer raise a return request with RMA 23196001 and as per the return tracking number 3415312008129 the items has been already delivered to the warehouse.

We request you to kindly process the RMA so customer can receive the refund.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Noor Alkatib" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 17, 2020 3:58:12 PM
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 02-Jan-2020

Order ID: 6459338511 and Ticket ID:401204

Return Tracking ID: 3415312008129

Assistance Required: process the refund

Issue Description: Customer raised a return request for 2 items and it has been delivered to the warehouse successfully on January 12, 2020.

So we request you to process this RMA 23196001 .As the customer is chasing us for the refund.

Note: We raised it two times for the warehouse to process the refund without any response from their end.first one on 13, Jan,2020 and the second one on 15, Jan,2020.

Thank you for your helping us to close this case.

Regards,
Noor

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