Subject: RE: Delivery issue: Order Number: 9764777159, Case id - 371264
From: Mohd Imran <[email-masked]>
To: Lifestyle Ecom <[email-masked]>, Saravanan Satapan <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Lifestyle Ecom <[email-masked]>
Date: Sun, 19 Jan 2020 08:26:39 +0000

Hi @Lifestyle Ecom<mailto:[email-masked]>,

Please share the order status as we are unable to track in Aramex.

Customer placed order on 19 Dec’19, till then not received.

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, January 18, 2020 9:17 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Inayat Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Lifestyle Ecom <[email-masked]>
Subject: Re: Delivery issue: Order Number: 9764777159, Case id - 371264

External email sender, please take precaution.
Hi Team,

Kindly help us on the below case. We are not receiving any replies on the same. Please help us close this case - it is pending since over a month.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 18, 2020 3:23:20 PM
Subject: Re: Delivery issue: Order Number: 9764777159, Case id - 371264

Hi Team,

We request you to please help us with the further update on the below issue?

Regards,
Manish

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Manoj Talreja" <[email-masked]<mailto:[email-masked]>>, "LS ECOM" <[email-masked]<mailto:[email-masked]>>
Cc: "Mike Bermingham" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 06:54:39
Subject: Re: Delivery issue: Order Number: 9764777159, Case id - 371264

Hi Team,

Kindly update on the below case. We are not receiving any replies on the same. Please help us close this case - it is pending since over a month.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "Mike Bermingham" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 1:32:19 PM
Subject: Re: Delivery issue: Order Number: 9764777159, Case id - 371264

Dear Mike

Please assist on the below case:

Order was placed on 19 Dec and the items have not yet been delivered to the customer.. We checked the assigned tracking id, reflects invalid also the courier partner (Aramex) denied receiving any shipment (refer to the attached).

We contacted the warehouse team, however, there is no update.

Can you please check and update on the order status. Details below:

Order Number: 9764777159
Order Created: 19/12/2019
AWB - 45490486576
Order status: SUBMITTED_TO_WAREHOUSE
Consignment status: Shipped

We look forward hearing from you.

Thanks
Inayat Ali

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 10 January, 2020 16:01:43
Subject: Delivery issue: Order Number: 9764777159, Case id - 371264

Hi Team,

We request you to look into the below issue we have raised the issue to the LIFESTYLE warehouse and had not received any response from them.

Problem statement: Late delivery not shipped yet

Order Number: 9764777159
Order Created: 19/12/2019
AWB - 45490486576
Order status: SUBMITTED_TO_WAREHOUSE
Consignment status: Shipped

We would like to inform you that for the above order we have contacted with Aramex team to deliver the shipment as it seems shipped from the warehouse on 12/20/2019.

However, as per the response for the Aramex team they have not received the shipment yet.

We request you to look into the issue and help us to deliver the shipment on a priority basis as the customer is chasing us for the same.

Regards,
Manish

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