Subject: Re: Refund process
From: Shakeeb Arsalan <[email-masked]>
To: Musaab Anesi <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 18 Jan 2020 10:03:07 -0700 (MST)

Hi Musaab, 

You should have confirmed with the customer how many items has he returned in the first place. because it seems he has created a return request for 4 items and returned 3 , that is why the refund got stuck. 

Confirm with the customer how many items has he returned then follow the procedure we have discussed earlier or ask the available TL if you are confused. 

From: "Musaab Anesi" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 18 January, 2020 15:03:38 
Subject: Refund process 

Hi Inayat, 

Regarding the ticket number 404730, Order number 6454696005. Customer placed return request for 4 items on 04/12/2019 under the AWB 34197439699682, RMA 23024681.As per customer items has been already collated , And she asking when she will get her refund back as per her she really needs the money back as soon as possible. 

After checking Hybris It shows see that under the RMA 23024681, 3 items on statues REFUND IN PROGRESS, And 1 item SUBMITTED TO WAREHOUSE . 
I escalated the case to the courier time asking them " why the fourth item is not submitted to warehouse yet?" . And their response that there were no items has been collected from the customer, While customer cleared that items has been already collected.On Fethcr tracking website it shows that the Shipment On Hold . 
Please look into this concern .and advice for the further step . 

Thanks&Regards. 
Musaab Hussein.