Subject: Re: delivery issue
From: Shakeeb Arsalan <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 18 Jan 2020 09:26:22 -0700 (MST)

Hi Asjad, 

1- the customer's email is not correct (it is bouncing back), next time close these kind of tickets. 

2- You should have escalated the case to the store in the first place. Which you have not mentioned it in any of your escalations. 

Kindly do the right escalation, 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Saturday, 18 January, 2020 12:44:12 
Subject: delivery issue 

Hi team, 

with reference to ticket id: 393889 

Problem Statement: ​Delivery issue 

Order Date : ​Dec 29, 2019 

Order ID: ​6458760708 
Tracking ID: ​ 645876070823999991 

Assistance Required: Need update about the order pick up 

Issue Description: ​The customer is complaining that he has not received his order but the status shows that the pick up has completed. 

we have escalated the issue to the concerned teams but did not get any confirmation about the same. 

kindly do the needful. 

Regards, 
Asjad