Subject: Fwd: Missing item 9761050914
From: Inayat Ali <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sat, 18 Jan 2020 08:18:59 -0700 (MST)

From: "deepak damodaran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "ali inayat" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, 16 January, 2020 02:45:26 
Subject: RE: Missing item 9761050914 

Hi Seeta, 

The below consignment we have shipped in the 02 Packages . Can you please confirm from the customer that they have received the 02 Packages or not. 

Thanks & Regards, 

Deepak Damodaran 

Mob- No +971524307577 

Tel No: 048164037 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, January 14, 2020 10:45 AM 
To: Con Loc <[email-masked]>; Dipesh Regmi <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Deepak Damodaran <[email-masked]>; Nitesh Singh <[email-masked]>; ali inayat <[email-masked]>; Urvika Chaudhary <[email-masked]> 
Subject: Missing item 9761050914 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

As per the below email customer is claiming that she has not recived the 2 items from her order: 9761050914. Agent has already escalated the case to warehouse but we are not receiving any update on the escalation. 

The missing items are: 

161773275 - - Bessie London Textured Shopper Bag with Zip Closure 

161408214 - - Textured Faux Leather Watch Box - 31x11x10.5 cms 

The total cost of the both item is AED: 137, We request you to look into this concern on priority basis and help us to resolve the case as customer is chasing us for her missing items. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 12, 2019 9:16:13 PM 
Subject: Missing item 

Hi Seeta, 

With reference to order number: [ callto:6452381268 | 9761050914 ] and ticket number: 276121, customer placed order on 19 Nov, 2019. 

Customer placed seven items under this order, however they are complaining that they haven't received two lifestyle products(161773275 - - Bessie London Textured Shopper Bag with Zip Closure and 161408214 - - Textured Faux Leather Watch Box - 31x11x10.5 cms). 

We have escalated to Warehouse team, however there is no response from the team. 

Kindly look into the issue and do the needful. 

Thanks, 

Nitesh 

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