Subject: Support required- December 2019 pending cases
From: Inayat Ali <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Sat, 18 Jan 2020 07:39:18 -0700 (MST)

Hi All 

We would need assistance to resolve the below cases on an imperative basis. Let's resume from the last response's and we can resolve the cases soon. 

Let me know, if any other details required. 

Order ID 	Concept 	Assistance required 	Last update via email 
6451845843 	Babyshop 	Dispute with delivery// Awaiting POD 	7th Jan’ 2020 
6444148352 	Babyshop WWD 	Dispute with delivery status//Late delivery 	16th Jan’ 2020 
6454138366 	Centrepoint 	Items not delivered 	7th Jan’ 2020 
9762867366 	Babyshop 	Item dispute- Power cord issue 	18th Jan’ 2020 
6455404613 	Babyshop 	Dispute with delivery status, complete order not received 	9th Jan’ 2020 
9763218666 	Centrepoint 	Refund issue with not delivered items 	15th Jan’ 2020 
6455860725 	Centrepoint 	Late shipping 	No response from the team 
6453196898 	Max Fashion 	Delayed C & C order 	16th Jan’ 2020 
6455604512 	Babyshop 	Missing item worth SAR 999.00 	17th Dec’ 2019 
8363203815 	Centrepoint 	Refund to K- Net 	8th Jan’ 2020 
6454330228 	Max Fashion 	Order delay 	13th Jan 
6453196196 	Max Fashion 	Delayed C & C order 	11th Jan 
6456063943 	Shoemart 	Late shipping 	No response from the team 
6456783218 	Babyshop 	Order delayed 	15th Jan’ 2020 
6457496733 	Babyshop 	Item dispute- Non returnable product 	15th Jan’ 2020 
6450916628 	Max Fashion 	Invalid Gift card 	- 
6457406817 	Max Fashion 	Delayed C & C order 	12th Jan 
6452971835 	Max Fashion 	Cancellation error 	- 
6457731108 	Max Fashion 	Order delay 	- 
6456354666 	Babyshop 	Late delivery// No movement from the warehouse 	16th Jan’ 2020 
6456063943 	Shoemart 	Late shipping 	No response from the team 
6454937003 	Shoemart 	Return dispute 	No response from the team 
6457171193 	Shoemart 	Order delayed//No consignement details 	14th Jan 
6458219807 	Babyshop 	Update on an item 	14th Jan 
9761977721 	Babyshop 	C & C Wrong pick up 	- 
6458662347 	Babyshop 	Incomplete item 	14th Jan 
6457240792 	Babyshop 	WWD Delayed delivery 	7th Jan’ 2020 

Thanks 
Inayat Ali