Subject: RE: [#401940] - Follow up for my order
From: ksalmglogistics Rydconloc <[email-masked]>
To: Centrepoint <[email-masked]>, Bm Olmjeddah <[email-masked]>, Olm Jeddah <[email-masked]>, Seeta Seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Suvadeep Saha <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Sat, 18 Jan 2020 13:01:54 +0000

Customer new contact number 0568200802,

From: Centrepoint <[email-masked]>
Sent: 18 January, 2020 3:12 PM
To: Bm Olmjeddah <[email-masked]>; ksalmglogistics Rydconloc <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Olm Jeddah <[email-masked]>; Seeta Seeta <[email-masked]>; [email-masked]; [email-masked]; Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Suvadeep Saha <[email-masked]>
Subject: Fwd: [#401940] - Follow up for my order

External email sender, please take precaution.
Hi Team,

Any update on the below order it seems still not delivered to the customer?

Kindly note that the customer has updated her contact number as - 0568200802 and arrange the delivery accordingly.

Problem statement - Late delivery

Order Number: 6459690165
Order Created: Jan 5, 2020
AWB - FC01061000473

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order.

Kindly also note that as per tracking no further action has been taken after 1/8/2020.

Regards,
Manish
On Wed, 15 Jan at 8:42 PM , Bm Olmjeddah <[email-masked]<mailto:[email-masked]>> wrote:
Hi

Noted , it will be OFD tomorrow

Regards
Ali Mohammed Al-Shaebi
Jeddah, KSA
Tel : Ext:2057 Mobile :+966506596794
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia.  I PO Box 23679 | Jeddah 21436 l Saudi Arabia
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3ODc5NDE2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._jbZl6WgIVqmCevUx_cNYXKbhy1jr4jTD31dplfJqgQ]
________________________________
From: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 2:16 PM
To: Bm Olmjeddah <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#401940] - Follow up for my order

Dear team,
Kindly note that the customer has updated her contact number as - 0568200802 and arrange the delivery.

From: ksalmglogistics Rydconloc
Sent: 15 January, 2020 10:31 AM
To: Bm Olmjeddah <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#401940] - Follow up for my order

Dear team

WRONG CONTACT NUMBER,
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3ODc5NDE2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.A7J8hXiL_fQnA6SDN0UzaSzev7iWnwS7AkwQz58Bw-4]

From: Bm Olmjeddah <[email-masked]<mailto:[email-masked]>>
Sent: 14 January, 2020 10:30 PM
To: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#401940] - Follow up for my order

Dears

kindly confirm the customer contact details as the last update its wrong contact details

Regards
Ali Mohammed Al-Shaebi
Jeddah, KSA
Tel : Ext:2057 Mobile :+966506596794
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia.  I PO Box 23679 | Jeddah 21436 l Saudi Arabia
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA3ODc5NDE2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NcdJv7x7-XSDu2ISLuvdni6szF3h5YALLnRBzxzycpE]
________________________________
From: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 2:42 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Bm Olmjeddah <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd. Jamal Akhtar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#401940] - Follow up for my order

Dear team,
Please arrange a delivery asap.

Thanks
Arish

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: 14 January, 2020 12:42 PM
To: ksalmglogistics Rydconloc <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#401940] - Follow up for my order

External email sender, please take precaution.
Please take a look at ticket #401940<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/401940>

Hi Team,
​
Problem statement - Late delivery
​
Order Number: 6459690165
Order Created: Jan 5, 2020
AWB - FC01061000473

Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order.

Kindly also note that as per tracking no further action has been taken after 1/8/2020.

Regards,
Manish
On Tue, 14 Jan at 1:37 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Ailene,

Thank you for contacting us.

We truly apologise for the inconvenience caused to you.

Your order has already been shipped and on its way. I can see that the delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this delay. I know that you’ve been waiting for it. It should be with you soon.

We have informed the courier team to deliver the shipment on priority. Our courier partner will contact you to arrange a time for delivery.

Again, please accept our sincere apologies for this unexpected delay.

Feel free to reach us out for any further assistance.

Your friends,
The Support Team

401940:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

401940:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com