Subject: Fwd: [#401940] - Follow up for my order
From: Centrepoint <[email-masked]>
To: [email-masked], ksalmglogistics Rydconloc <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Olm Jeddah <[email-masked]>, Seeta Seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Manish Kumar <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Jan 2020 12:12:27 +0000

Hi Team,     Any update on the below order it seems still not delivered to the customer?  Kindly note that the customer has updated her contact number as - 0568200802 and arrange the delivery accordingly.  Problem statement - Late delivery  Order Number: 6459690165 Order Created: Jan 5, 2020 AWB - FC01061000473  Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order.  Kindly also note that as per tracking no further action has been taken after 1/8/2020.  Regards, Manish   
             
              On
              Wed, 15 Jan at  8:42 PM
              ,  Bm Olmjeddah <[email-masked]>  wrote:
               
Hi 

 
 
Noted , it will be OFD tomorrow  

 

 

Regards
 
 Ali Mohammed Al-Shaebi 
 
Jeddah, KSA 

 
 
Tel : Ext:2057 Mobile :+966506596794 
Email: [email-masked]

Landmark Arabia.  I PO Box 23679 | Jeddah 21436 l Saudi Arabia

 

 

 

 From: ksalmglogistics Rydconloc <[email-masked]> 
Sent: Wednesday, January 15, 2020 2:16 PM 
To: Bm Olmjeddah <[email-masked]>; Centrepoint <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Olm Jeddah <[email-masked]>; Seeta Seeta <[email-masked]>; [email-masked]
 <[email-masked]>; [email-masked] <[email-masked]>; Manish Kumar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Suvadeep Saha <[email-masked]> 
Subject: RE: [#401940] - Follow up for my order

 
 
 Dear team, 
 
Kindly note that the customer has updated her contact number as - 0568200802
and arrange the delivery. 

 

 
 
From: ksalmglogistics Rydconloc  
Sent: 15 January, 2020 10:31 AM 
To: Bm Olmjeddah <[email-masked]>; Centrepoint <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Olm Jeddah <[email-masked]>; Seeta Seeta <[email-masked]>; [email-masked];
 [email-masked] 
Cc: Escalations Dxbteam <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Suvadeep Saha <[email-masked]> 
Subject: RE: [#401940] - Follow up for my order 

   
 Dear team  

WRONG CONTACT NUMBER, 

 

 
 
From: Bm Olmjeddah <[email-masked]>
 
Sent: 14 January, 2020 10:30 PM 
To: ksalmglogistics Rydconloc <[email-masked]>; Centrepoint <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>;
 Olm Jeddah <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>; Suvadeep Saha <[email-masked]> 
Subject: Re: [#401940] - Follow up for my order 

   
 
 Dears 

   

 kindly confirm the customer contact details as the last update its wrong contact details  

   

 
 
Regards

Ali Mohammed Al-Shaebi

Jeddah, KSA

Tel : Ext:2057 Mobile :+966506596794 
Email: [email-masked]

Landmark Arabia.  I PO Box 23679 | Jeddah 21436 l Saudi Arabia

 

 

 
 
From: ksalmglogistics Rydconloc <[email-masked]> 
Sent: Tuesday, January 14, 2020 2:42 PM 
To: Centrepoint <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>;
 Bm Olmjeddah <[email-masked]>; Olm Jeddah <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mohd. Jamal Akhtar <[email-masked]>;
 Suvadeep Saha <[email-masked]> 
Subject: RE: [#401940] - Follow up for my order  

 

 
 Dear team, 
 Please arrange a delivery asap. 
   
 Thanks  
 Arish 

 

From: Centrepoint <[email-masked]>
 
Sent: 14 January, 2020 12:42 PM 
To: ksalmglogistics Rydconloc <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha
 <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#401940] - Follow up for my order 

   
 External email sender, please take precaution. 

 

 
Please take a look at ticket
#401940 

 

 

 Hi Team, 

 ​

 Problem statement - Late delivery 

 ​ 

 Order Number: 6459690165 

 Order Created: Jan 5, 2020 

 AWB - FC01061000473

   

 Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order. 

   

 Kindly also note that as per tracking no further action has been taken after 1/8/2020. 

   

 Regards, 

 Manish 

 

 

 
On Tue, 14 Jan at 1:37 PM
, Centrepoint <[email-masked]>
 wrote: 

 
 
 Hi Ailene, 

   

 

 Thank you for contacting us. 

 
 
 We truly apologise for the inconvenience caused to you. 

   

 Your order has already been shipped and on its way. I can see that the delivery of this order has taken longer than our normal delivery time, and I am really very sorry for this
 delay. I know that you’ve been waiting for it. It should be with you soon. 

   

 We have informed the courier team to deliver the shipment on priority. Our courier partner will contact you to arrange a time for delivery.  

   

 Again, please accept our sincere apologies for this unexpected delay.  

   

 Feel free to reach us out for any further assistance. 
 
Your friends, 
The Support Team 

 

 

 

 
401940:1125156

 

 

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