Subject: Re: Delivery issue: Order Number: 9764777159, Case id - 371264
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Inayat Ali <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 18 Jan 2020 02:53:20 -0700 (MST)

Hi Team, 

We request you to please help us with the further update on the below issue? 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "Manoj Talreja" <[email-masked]>, "LS ECOM" <[email-masked]> 
Cc: "Mike Bermingham" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 14 January, 2020 06:54:39 
Subject: Re: Delivery issue: Order Number: 9764777159, Case id - 371264 

Hi Team, 

Kindly update on the below case. We are not receiving any replies on the same. Please help us close this case - it is pending since over a month. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Inayat Ali" <[email-masked]> 
To: "Mike Bermingham" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, January 11, 2020 1:32:19 PM 
Subject: Re: Delivery issue: Order Number: 9764777159, Case id - 371264 

Dear Mike 

Please assist on the below case: 

Order was placed on 19 Dec and the items have not yet been delivered to the customer.. We checked the assigned tracking id, reflects invalid also the courier partner (Aramex) denied receiving any shipment (refer to the attached). 

We contacted the warehouse team, however, there is no update. 

Can you please check and update on the order status. Details below: 

Order Number: 9764777159 
Order Created: 19/12/2019 
AWB - 45490486576 
Order status: SUBMITTED_TO_WAREHOUSE 
Consignment status: Shipped 

We look forward hearing from you. 

Thanks 
Inayat Ali 

From: "Manish Kumar" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 10 January, 2020 16:01:43 
Subject: Delivery issue: Order Number: 9764777159, Case id - 371264 

Hi Team, 

We request you to look into the below issue we have raised the issue to the LIFESTYLE warehouse and had not received any response from them. 

Problem statement: Late delivery not shipped yet 

Order Number: 9764777159 
Order Created: 19/12/2019 
AWB - 45490486576 
Order status: SUBMITTED_TO_WAREHOUSE 
Consignment status: Shipped 

We would like to inform you that for the above order we have contacted with Aramex team to deliver the shipment as it seems shipped from the warehouse on 12/20/2019. 

However, as per the response for the Aramex team they have not received the shipment yet. 

We request you to look into the issue and help us to deliver the shipment on a priority basis as the customer is chasing us for the same. 

Regards, 
Manish