Subject: RE: Late refund /// 6455284332
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shivani Rani <[email-masked]>, Ksaconloc Returns <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Sat, 18 Jan 2020 09:00:25 +0000

Please process manual refund.

From: Apoorv Joshi <[email-masked]>
Sent: Friday, January 17, 2020 9:24 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Inayat Ali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>; Shivani Rani <[email-masked]>; Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Subject: Re: Late refund /// 6455284332

External email sender, please take precaution.
Hi Team,

Please have a look at the below case. We are still not receiving any replies on this case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 17, 2020 9:33:34 AM
Subject: Re: Late refund /// 6455284332

Hi Team,

Any update on this?

Regards,
Shivani

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 14 January, 2020 06:22:32
Subject: Re: Late refund /// 6455284332

Hi Team,

With reference to the order number: 6455284332
AWB: 45057843320

Kindly confirm if we have received the following item under the above mentioned AWB:
161667371 - - Wax Lyrical Votives Day at The Spa Candle - 15x4.5x4.8 cms

As per tracking we have received this on Dec 26, 2019. If so, please process it under RMA: 23095594 on priority. Case is pending since long.

Please help us close this case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 11, 2020 6:17:34 PM
Subject: Re: Late refund /// 6455284332

Hi Team

Please process the refund for Order (6455284332). As per the tracking id 45057843320 the item's were delivered to the warehouse on 26th Dec'19.

The customer is chasing us on her delayed refund.

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 11 January, 2020 12:14:45
Subject: Late refund /// 6455284332

Hi Team,

Ticket number: 360023
Problem Statement: Refund Not Processed
Order Date : ​Dec 2, 2019
Order ID: ​6455284332
RMA : 23095594
Return Tracking ID: ​45057843320
Assistance Required: Need urgent refund

Issue Description: Customer raised a return request for ​1 item which was returned to warehouse on 26 Dec, 2019 but still refund is not processed.
​
The name of the  item is #​161667371 - - Wax Lyrical Votives Day at The Spa Candle - 15x4.5x4.8 cms

We have already escalated this case to concern team but did not get any response.
​
Kindly check and update as customer is waiting for the refund.

Thank you for your help!

Regards,
Shivani

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com