Subject: RE: payment transaction issue 8366720554
From: Mohd Imran <[email-masked]>
To: Harish Thakor <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Ahmad Daher <[email-masked]>, ali inayat <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 18 Jan 2020 08:39:51 +0000

Hi @Harish Thakor<mailto:[email-masked]>@Rashid Gafoor  Kaskar<mailto:[email-masked]>,

Please help us to get this closed.

Regards
Imran

From: Seeta Seeta <[email-masked]>
Sent: Thursday, January 16, 2020 6:37 PM
To: Mohd Imran <[email-masked]>
Cc: Harish Thakor <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Ahmad Daher <[email-masked]>; ali inayat <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: payment transaction issue 8366720554

External email sender, please take precaution.
Hi Team,

Is there any update on below case?

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Harish Thakor" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 5:22:03 PM
Subject: RE: payment transaction issue 8366720554

Hi Harish/Rashid,

Please help us to close this case with Hybris ticket id 02347000.

Regards
Imran

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 3:07 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Ahmad Daher <[email-masked]<mailto:[email-masked]>>
Subject: Re: payment transaction issue 8366720554

External email sender, please take precaution.
Hi Team

Please advise on a transaction which was made by the customer via KNET.

The order (8366720554) status reflects "ON VALIDATION CANCELLED", however, he is persistent that the amount has been deducted. We were advised by JIRA team to seek clarification on this.

We look forward to hear from you soon.

Thanks
Inayat Ali

________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 13 January, 2020 19:12:39
Subject: payment transaction issue 8366720554

Ticket 394716

Kindly escalated to finance team as Jira team requested

Hi team

The order ID 8366720554 , payment transaction shows communication problem, please process the refund
Kindly check the attachment
Thanks

Ahmad

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