Subject: Late refund //// 9766502391
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 17 Jan 2020 23:39:26 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date: Jan 6, 2020 
Order ID: 9766502391 
RMA 42709179 
Return Tracking ID: RP0108000037 

Assistance Required: Process the refund. 

Issue Description: Customer raised a return request for 1 item and as per customer he handed over item to the courier team and delivered to warehouse on 11 Jan, 2020. 

But according to the Hybris the refund has been not processed yet. 

The name of the item: 161925211 - - Cropped Tipping Detailed Pants with Elasticated Waistband 

Kindly check and update as customer is chasing us for his refund. 

Thank you for your help and waiting for your response. 

Regards, 
Shivani