Subject: Re: Refund has not processed /6456256148
From: Shakeeb Arsalan <[email-masked]>
To: Ammar Ali <[email-masked]>
Cc: Inayat Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 17 Jan 2020 09:05:56 -0700 (MST)

Hi Ammar, 

The refund got stuck because one item was not submitted to the WH, 
Raise Jira and ask them to process the refund for the RMA , (attach the blanket aproval) 

From: "Ammar Ali" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 17 January, 2020 12:34:36 
Subject: Refund has not processed /6456256148 

Please take a look at ticket #400106 raised by Amnah Alsultan ([email-masked]). 

Problem Statement: Refund Not Processed 

Order Date : 09-Dec-2019 

Order ID: 6456256148 
Return Tracking ID: 34126777757317 
Return request Date: 12/17/19 
Assistance Required: process the refund for returned items 

Issue Description: Customer raised a return request for 8 items and as per customer he handed over all 8 items to the courier team. 

but according to the hybris the refund is in progress for 7 items only and 1 item still submitted to warehouse , So we request you to check under RMA 23095420 please check that and confirm us did you receive this item . 

Item which is still in submitted to warehouse status : 161740701 - - Iconic Solid Pants with Button and Zip Closure 

Regards, 
Ammar