Subject: Customer received expired voucher//9822601370
From: Nitesh Singh <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 17 Jan 2020 02:21:26 -0700 (MST)

Hi, 

With reference to order number: 9822601370 and ticket number: 389451. Customer raised his return request on May 23, 2018 and he received his refund as a voucher. 
But as per the screenshot which customer share with us, he received the voucher email when voucher has been expired. 

Validity of voucher was from August 20, 2018 to Jan 20, 2019 but customer received the voucher on July 8, 2019. 

We have raised a Jira, however as per the response from team, they need approval from the concept head in order to extend the voucher validity. 

Kindly look into the issue and do the needful. 

Thanks, 
Nitesh