Subject: Activation Of The Gift Card ///1607735660611720000822159
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Noor Alkatib <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Fri, 17 Jan 2020 01:43:59 -0700 (MST)

Hi Team, 

In below email customer contacted us informing that his Gift Card is not activated and we have already raised the concern to JIRA team and they have informed us to get in touch with Gift Card team, so agent contacted the Gift Card team but now they are asking to contact LMG TEAM for this concern. 

We request you to look into this case and help us to close it. 

Gift Card Details: 

Card Number:1607735660611720000822159 
Pin: 7463 

Thanks & Regards, 
Seeta Kunwar 

From: "Noor Alkatib" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Tuesday, January 14, 2020 12:46:17 PM 
Subject: Activation Of The Gift Card 

Hi Team, 

Problem Statement: (Gift Card not activated) 
Ticket ID: 283639 
Assistance Required: Need Activation for the Gift Card of the customer. 

Issue Description: Customer Complained that her gift card with the number (1607735660611720000822159) and with the Pin Code(7463) for KSA -Max concept is not activated and she request an activation of 
this Gift Card . 

The Jira team is still working on it and suggest that to contact LMG Team and it has not been activated yet. 
Kindly check on this and do the needful. 

Regards, 
Noor