Subject: Refund not processed//9751901269
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Inayat Ali <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Fri, 17 Jan 2020 01:19:31 -0700 (MST)

Hi, 

With reference to order number: 9751901269 and ticket number: 222139. Customer returned an item(Eligo Jumpsuit with Schiffli Embroidery) and as per Hybris, customer refunded, however customer is complaining that they haven't received the refund. As per the update from Jira team, after further investigation, they have confirmed that customer didn't received the refund. 

​As per accounts team, no manual refund has been processed either to the customer. In order to proceed further, they need approval from respective E-Comm head’. 

Order Date : ​Jul 28, 2019 
Return Tracking ID: ​201907281445234 
RMA: 42250016 

Customer is chasing their refund for a long tome. Kindly look into this issue and resolve it at the earliest. 

Regards, 
Nitesh