Subject: Fwd: Wrong collection
From: Seeta Seeta <[email-masked]>
To: Ammar Ali <[email-masked]>
Date: Thu, 16 Jan 2020 22:58:35 -0700 (MST)

Hi Team, 

Issue Description: With the reference to order number: 6634150549 customer raised a return request on 1/5/20 12:08 AM for 2 items under return RMA 23172324 and tracking number 34123117869278 but there was another return request was well in order number 6458405847 with no return tracking number. 

So as per the customer he already handed over the return items of order number 6458405847 in tracking number 34123117869278, which is related to order number 6634150549. Now customer is chasing us for the refund for 2 items under order 6458405847. 

The items details which he returned are: 
161661919 - - Sustainability Textured Sweatshirt with Crew Neck and Raglan Sleeves - SAR 35.00 
161856115 - - Iconic Slim Fit Textured T-shirt with Round Neck and Raglan Sleeves - SAR 55.00 

We request you to check and let us know whether you have received the above items under 34123117869278 or not and also let us know how we can process the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Friday, January 17, 2020 11:18:10 AM 
Subject: Wrong collection 

Please take a look at ticket #404032 raised by Anonymous ([email-masked]). 

​ 

​ 

Problem Statement: Refund Not Processed 

Order Date : 26-Dec-2019 

Order ID: 6458405847 
Return Tracking ID: 34123117869278 
​return request date : 05/01/20 
RMA : 23152282 
Assistance Required: process the refund for returned items 

Issue Description: Customer raised a return request on 01/01/20 for 2 items under this RMA 23152282 and as per customer he handed over all 2 items to the courier team but he mistakenly hand these item to another courier team who came to collect items for this order 6634150549 . 

So kindly note that these items have been delivered to you under this RMA 23172324 and this tracking number 34123117869278. 

We request you to process the refund for this order 6458405847 asap 

Regards, 
Ammar