Subject: Re: Late delivery LMG // 9762548904
From: M Ataullah <[email-masked]>
To: Seeta Seeta <[email-masked]>
Date: Thu, 16 Jan 2020 09:19:23 -0700 (MST)

Hi Seeta 

as your instruction mailed to the customer that the as per LMG the order has been delivered, 
but the customer not replied than closed the ticket 

Regards 
Ataullah 

From: "Seeta Seeta" <[email-masked]> 
To: "M Ataullah" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 14:02:38 
Subject: Fwd: Late delivery LMG // 9762548904 

Thanks & Regards, 
Seeta Kunwar 

From: "vaibhav ohri" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ashish karini" <[email-masked]>, "kiranraju nair" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, January 15, 2020 1:57:14 PM 
Subject: RE: Late delivery LMG // 9762548904 

Dear Seeta 

Spoke to the customer. 

She has already received her order. 

Regards 

Vaibhav Ohri 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, January 15, 2020 11:37 AM 
To: Vaibhav Ohri <[email-masked]>; Ashish Karini <[email-masked]>; Kiranraju Nair <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Late delivery LMG // 9762548904 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With the reference to order number:9762548904 the order was placed on Nov 28, 2019, customer is chasing for his order and as per the tracking number: FP1129000449 the status is showing undelivered on 8 Dec. However, on the the hybris the status is still showing IN_PROGRESS. 

So we request you to assist us on this case as the case is pending since November. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 14, 2020 4:25:06 PM 
Subject: Re: Late delivery LMG // 9762548904 

Hi Team, 

Any update ??? 

Regards 

Ataullah 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "vaibhav ohri" < [ mailto:[email-masked] | [email-masked] ] >, "kiranraju nair" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "ashish karini" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 7 January, 2020 22:02:38 
Subject: Late delivery LMG 

Hi Team, 

The order was placed on 28 Nov 2019 and till now the order is not delivered to the customer. As per the tracking records we can see that the LMG Team has attempted to deliver the order. However, it's still undelivered so could you please specify what is the issue here. 

So we can get in touch with the customer and informed him the same. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Urvika Chaudhary" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, January 6, 2020 5:55:30 PM 
Subject: Late delivery LMG 

Hi Team, 

Problem Statement: LATE DELIVERY 

Order Date : 28 Nov 2019 

Order ID: 9762548904 

Tracking ID FP1129000449 

Assistance Required: Update contact information and Need urgent delivery 

Issue Description: Please update customer contact number to 0568489730 and the order was shipped from our side on 29 Nov 2019 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

it's raised multiple time to LMG but no need full reply we get, 

Thanks & Regards 

Ataullah 

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