Subject: RE: [#348984] - Delivery
From: Sagaya Suresh Kumar <[email-masked]>
To: Centrepoint <[email-masked]>, Ksaconloc Returns <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Suvadeep Saha <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 16 Jan 2020 14:20:12 +0000

Dear Ratheesh – Please check and process this RMA on urgent

Regards
Sagaya Suresh
+966 565165997

From: Centrepoint <[email-masked]>
Sent: Tuesday, December 31, 2019 9:25 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#348984] - Delivery

External email sender, please take precaution.
Dear Ratheesh,

Order number: 6452447895

The following order is returned as "Not Delivered", the RMA that has automatically generated for this order is: 33164485. Please process the same on priority as customer is chasing for this refund and it has been over 20 days.

Thank you for your help!

Regards,
Centrepoint Support Team
On Mon, 30 Dec at 8:20 PM , Ksaconloc.returns <[email-masked]> wrote:
Dear Team,

Shipment received with NO RMA and pending to process please find below details

[Image removed by sender.]

Thanks,
Ratheesh.

From: Centrepoint <[email-masked]>
Sent: Saturday, December 21, 2019 4:57 AM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#348984] - Delivery

External email sender, please take precaution.
Hi Team,

Any update as the customer is again chasing us for his refund? What's causing the delay as it's been more than 20 days from the date the shipment has been returned to the warehouse still refund has not been initiated.

Problem statement: Refund not initiated

Order Number: 6452447895
Order Created: Nov 20, 2019
Tracking id - FP11200001171

We would like to inform you that as we can check as per the tracking the shipment has been returned to the origin on 30/11/2019 still refund for the same has not been initiated yet.

We request you to look into the issue and process the refund for the same.

Regards,
Manish
On Tue, 17 Dec at 10:22 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Please take a look at ticket #348984<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/348984>
​
Hi Team,

Problem statement: Refund not initiated

Order Number: 6452447895
Order Created: Nov 20, 2019
Tracking id - FP11200001171

We would like to inform you that as we can check as per the tracking the shipment has been returned to the origin on 30/11/2019 still refund for the same has not been initiated yet.
​
We request you to look into the issue and process the refund for the same.

Regards,
Manish
On Tue, 17 Dec at 10:14 AM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:
Hi Aisha,

Thanks for getting in touch with us.

We are truly sorry for the inconvenience caused to you.

We would like to inform you that we have escalated the issue to the relevant team and will get back to you as soon as possible.

We thank you for your understanding and cooperation. Please let us know if we could be of any further help.

Your friends,
The Support Team

348984:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

348984:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com