Subject: Fwd: late delivery / 6444148352
From: Shakeeb Arsalan <[email-masked]>
To: IranBudhathoki <[email-masked]>, [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], Seeta Seeta <[email-masked]>, Asjad Hussain <[email-masked]>, Urvika Chaudhary <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 16 Jan 2020 02:59:48 -0700 (MST)

Hi Team, 

Problem Statement : (Not delivered order) 

Order Date : Sep 5, 2019 

Order ID: 6444148352 
Item ID : 160759820 
Tracking ID: 00000080005877810 
Assistance Required : Proof of Delivery 

Issue Description: The order mentioned above showing on hybris as delivered, However Customer is claiming that he didn't receive it. We have escalated the issue several times. 
Kindly advise us regarding the issue, the customer is chasing us constantly. 

Regards, 
Shakeeb 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 7 January, 2020 13:17:15 
Subject: late delivery 

Hi team. 

with reference to ticket id: 368475 

with reference to order number:6444148352 
order date:Sep 5, 2019 
product type: WWD 
The tracking id:00000080005877810 

The customer is complaining that he did not receive his order but we can see that order has been delivered on 11/27/19 . we have raised the issue with the warehouse but could not get any confirmation and the customer is constantly chasing us for the same. 

kindly do the needful. 

Regards 
Asjad