Subject: Order cancellation//8364875909
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 14 Jan 2020 07:34:29 -0700 (MST)

Hi Team, 

In below case customer is asking for cancellation so kindly do the needful. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Tuesday, January 14, 2020 5:33:47 PM 
Subject: Order cancellation//8364875909 

Hi, 

With reference to order number: 8364875909, customer was complaining that she has not collected her order, but in the Hybris the status is showing as Pick up complete. As per the update from Store, the order is still available and they've called the customer to collect the order, however customer is asking to cancel the order and process the refund. 

We have emailed store again to change the status as Not-picked and refund the customer, however there is no response from the team. 

Kindly look into the issue and do the needful. 

Thanks, 
Nitesh