Subject: Late delivery & staff complain .
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: ali inayat <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Musaab Anesi <[email-masked]>
Date: Tue, 14 Jan 2020 00:55:06 -0700 (MST)

Hi Team, 

Could you please help us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Musaab Anesi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, January 13, 2020 3:41:20 PM 
Subject: Late delivery & staff complain . 

Hi Seeta . 

With the reference to the order number 6459404812 , AWB S000404477636. Which took place on 03/01/2020.Customer emailed us complaining of returning her order , AS per customer she contacted courier (shipa) customer service team , And they have informed her that her shipments was return based on landmark team request "customer sent to us screenshot prove her statement , However, delivery man still contacting the customer and last contact was today 13/01/2020 and customer provided us with screenshot of the conversation as well . 

While we track the consignment it shows to us that shipment was not delivered due to no answer from customer side . Customer asking if there is any possibility that she can get her order . 
Please look in to this concern . 

Thanks&regards. 
Musaab Hussein.