Subject: RE: Delivery charge refund 6456983757
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Tue, 14 Jan 2020 07:54:02 +0000

Hi Seeta,

Send mail to deactivate the voucher , and ask customer to provide his bank account details.

Regards,
Malik Ismail
From: Seeta Seeta <[email-masked]>
Sent: Monday, January 13, 2020 11:47 AM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Delivery charge refund 6456983757
Importance: High

External email sender, please take precaution.
Hi Malik,

In below case customer was charged SAR10 extra on his order and we have already offer him the compensation voucher for the same amount. However, now customer is asking for that amount to be credited on his bank.

So could you please help us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 4, 2020 1:45:13 PM
Subject: Delivery charge refund

Hi Team,

Problem Statement: Refund issue
Order Date : Dec 16, 2019
Order ID:  6456983757
Assistance Required: Need urgent refund

Issue Description: Customer placed an order for 11 items and the Subtotal was SAR 1,122 and total cost of the order was SAR 313. But there is SAR 10 charged from the customer as a delivery cost. As per our policy delivery charges are free for the order above SAR 100.

So, we have provide the customer a voucher of worth SAR 10 but he is accepting the voucher as it was a mistake from our side. Now he, is asking for the bank transfer and it is longer process.

Kindly check and update can we arrange the CASH value (SAR 10) to any nearby store. Customer is with us since 2018 with a total of 5 complete order of worth SAR 1947.95.

Thank you for your help!

Regards,
Shivani

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