Subject: Re: Missing item /not shipped /6451067487
From: Inayat Ali <[email-masked]>
To: qazi mohammed <[email-masked]>, anwar abdullah <[email-masked]>, Jed Conlocops2 <[email-masked]>, ramesh gottimukkala <[email-masked]>, sree adhikessavan <[email-masked]>, [email-masked]
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 14 Jan 2020 00:35:49 -0700 (MST)

Hi Team 

Please share an update on Order id (6451067487). The customer placed the order on 12 Nov'19 and it was total of 5 items. He picked two items as per the availability at the store. Remaining three items were not part of consignment and it was never picked from the store. 

Request to share an update on the order and when it can be available for pick up. 

Pending items: 

    * 
    * 161536006 - - Cross Strap Kitten Heels with Bow Accent 
    * 161536000 - - Cross Strap Kitten Heels with Bow Accent 
    * 161862823 - - Panelled Lace-Up Walking Shoes 

We look forward to hear from the team soon. 

Thanks 
Inayat Ali 

From: "Ammar Ali" <[email-masked]> 
To: "ali inayat" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 13 January, 2020 07:32:55 
Subject: Missing item /not shipped /6451067487 

Hi Team, 

Ticket number: 268071 

Problem Statement – Missing items 
Order ID – 6451067487 
Tracking ID : 645106748723999991 
Assistance Required – Need Missing items 

Issue Description: Order was placed on: 12-Nov-2019 ,However. Only two items out of five have been shipped to the store and the customer collected them and return them back so the refund of these two items was initiated successfully on 25/12/19. 

Customer is chasing us for her remaining items so we request you to confirm us whether these items was shipped to the store or not and arrange a pick up date with the customer or just cancel them . 

Items which have not shipped : 
161536006 - - Cross Strap Kitten Heels with Bow Accent 
161536000 - - Cross Strap Kitten Heels with Bow Accent 
161862823 - - Panelled Lace-Up Walking Shoes 

Regards, 
Ammar