Subject: Re: Order Delay - 6457171193
From: Apoorv Joshi <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, Jed Conlocops2 <[email-masked]>, escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Inayat Ali <[email-masked]>
Date: Mon, 13 Jan 2020 14:13:42 -0700 (MST)

Hi Team, 

Kindly update on the below case. This case is pending since over 30 days. Please help us close this urgently. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Friday, January 10, 2020 7:18:44 AM 
Subject: Order Delay - 6457171193 

Hi Team, 

With reference to the order number: 6457171193 

Order placed on Dec 17, 2019 and there are no consignment details still. Kindly confirm if this is visible in WMS/OMS. If so, please ship this out on priority and arrange a delivery with the customer. 

Case is pending since long. Kindly help us close this case on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Thursday, January 9, 2020 1:23:48 PM 
Subject: Late Shipping (377961) 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : 17 Dec 2019 

Order ID: 6457171193 

Tracking ID: Consignment not ready yet. 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 17 Dec and till now he/she has not received the order. As per the hybris the consignment is not ready yet. 

Customer is chasing us for her order so we request you to expedite the delivery date as customer is a with us since 2018. 

Escalated twice to warehouse no response still the consignment not ready. 

Regards, 
Abhishek Borgaonkar