Subject: Re: Late Delivery//6459246485
From: Inayat Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Urvika Chaudhary <[email-masked]>, Noor Alkatib <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 13 Jan 2020 07:12:59 -0700 (MST)

Hi Team 

Please assist with the delivery. We see there was a request to update the customer's address and it was acknowledged by the team, however, the delivery is still pending. 

The customer is chasing us on his pending delivery. Details below: 

Order ID- 6459246485 
Tracking id: S000401140728 

Kindly expedite the delivery process. 

Thanks 
Inayat Ali 

From: "Noor Alkatib" <[email-masked]> 
To: "ali inayat" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Monday, 13 January, 2020 17:42:44 
Subject: Late Delivery 

Hi Team, 

With reference to the order number: [ callto:6458724443 | 6459246485 ] with ticket number 384962. 

Customer placed this order on 02-Jan-2020 . Customer is complain that he didn't receive his order. 

We first escalated this case on 3 Jan 2020 . Customer contacted us on 3 Jan 2020 . We escalated it secondly on 6 Jan 2020 to Shipa . 

Note: the customer is raising this issue for the first time . 

Customer is shopping with us since 2018 and has a total of 12 completed Orders with us valuing a total of SAR 2298.39. 

Please advise. Thank you for helping us close this case. 

Regards, 

Noor