Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered
From: Malik Ismail <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Seeta Seeta <[email-masked]>, "Alexander Gomes" <[email-masked]>
Date: Mon, 13 Jan 2020 11:16:09 +0000

Hi Sagaya,

Customer confirmed only 2 items received.

First shipment S000300896399 received 1 item 158092158

Second shipment S000310751631 only 1 item 161989711 out of 9.

From: Sagaya Suresh Kumar <[email-masked]>
Sent: Sunday, January 12, 2020 8:30 PM
To: Malik Ismail <[email-masked]>; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered

Dear @Malik Ismail<mailto:[email-masked]> – Confirmed by courier partner that order delivery to customer end..

Please check and confirm once again with customer about this carton Boxes Status..

Regards
Sagaya Suresh
+966 565165997
From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 6:55 PM
To: [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Parvez Khan <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered
Importance: High

Dears @Sagaya Suresh Kumar<mailto:[email-masked]> , @Parvez Khan<mailto:[email-masked]> , @Suvadeep Saha<mailto:[email-masked]>,

As per customer only received 2 items and all below items is missing. Please confirm if was shipped or not.

COC case.

0-119580233
1-157334227
2-153843677
4-158613343
5-160252177
6-160252181
7-157393934
9-119580217

Regards,
Malik Ismail
From: Shipa Delivery Support ([email-masked]<mailto:[email-masked]>) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 25, 2019 1:09 PM
To: [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#358108] - 6455020875- S000310751631 - Not Delivered

External email sender, please take precaution.
Dear team,

Kindly note that all the partials under this order have been delivered.

Please find the attachment.

Best regards

Lubna Shehadeh
Customer Care
[Image removed by sender.]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer
Sent: 24/12/2019 1:57 PM GMT+04:00
To: [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: [#358108] - 6455020875- S000310751631 - Not Delivered

Hi [email-masked]<mailto:[email-masked]>,

Dear Team,

AWB : S000310751631
Order Number: 6455020875

Complaint description:
Kindly provide us with the POD as the customer informed us that she did not receive the order.
​
Kindly note the customer received just one item of this shipment :
161989711 - - Joie Kubbie Travel Cot

Thank you and best regards,
Amjad Riyad

On Tue, 24 Dec at 12:38 PM , Shipa Delivery Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

Thank you for reaching out to us.

Kindly note that the order has been delivered.

Best regards,

Yazan Alkhateeb
Customer Care
[Image removed by sender.]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer
Sent: 22/12/2019 9:52 AM GMT+02:00
To: [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: [#358108] - 6455020875- S000310751631 - Not Delivered

Hi [email-masked]<mailto:[email-masked]>,

Dear Team,

1. Complaint Category: Not Delivered
2. AWB : S000310751631
3. City: KSA
4. Order Number: 6455020875
5. Aseel Garalleh - Customer Support

Complaint description:

Kindly provide us with the POD as the customer informed us that she did not receive the order.

Thank you and best regards,
Rawan Qasmieh

On Sat, 21 Dec at 2:38 PM , [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

1. Complaint Category: Not Delivered
2. AWB : S000310751631
3. City: KSA
4. Order Number: 6455020875
5. Aseel Garalleh - Customer Support

Complaint description:

Kindly provide us with the POD as the customer informed us that she did not receive the order.

Thank you and best regards,
Aseel Garalleh

358108:1125156
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