Subject: Refund Not Processed// 6452638829
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>, sree adhikessavan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Urvika Chaudhary <[email-masked]>, Abdel Moneim <[email-masked]>, ali inayat <[email-masked]>
Date: Mon, 13 Jan 2020 02:43:30 -0700 (MST)

Hi Team, 

Is there any update on below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "ali inayat" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Abdel Moneim" <[email-masked]> 
Sent: Friday, January 10, 2020 6:25:17 PM 
Subject: Re: Refund Not Processed// 6452638829 

Hi Team 

Please assist on the below case: 

Order Date : 20 Nov 2019 
Order ID: 6452638829 
Return Tracking ID: 45055082601 
Value: SAR 75.00 

The customer returned three items, however, he has not received refund for one of the items (Bossini High Neck Sweater with Long Sleeves). As per the return tracking id, the item has been delivered successfully at the warehouse. 

Please share an update as the customer is chasing us for his refund. 

Thanks 
Inayat Ali 

From: "Abdel Moneim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "ali inayat" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Friday, 10 January, 2020 13:44:34 
Subject: Refund Not Processed 

HI TEAM. 

With reference to order number #6452638829 customer raised a return request on 4 Dec 2019 for 1 item and as per the tracking number 45055082601 it shows that the shipment has been return the our warehouse on 7 Dec 2019 however till now refund haven't been processed for the RMA: 23024555. 

And i have raised it to to conloc 8 days ago but there is no response received so kindly assist. 

Best regards , 
Abdel moneim.