Subject: RE: Order #9765073229- complain number 396809
From: Jessie Caparas <[email-masked]>
To: Gito Varghese <[email-masked]>, "[email-masked]" <[email-masked]>, Raveen Sethupathy <[email-masked]>, Namrita Kanjani <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Date: Mon, 13 Jan 2020 09:42:02 +0000

@Seeta Seeta<mailto:[email-masked]>

Please send the below compensation voucher to the customer and resolve the ticket.

From: Gito Varghese <[email-masked]>
Sent: Monday, January 13, 2020 9:41 AM
To: Jessie Caparas <[email-masked]>; [email-masked]; Raveen Sethupathy <[email-masked]>; Namrita Kanjani <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Subject: Re: Order #9765073229- complain number 396809

Hi Team,

C19-0P2B-ZRKH-C53P-Z is valid from 13th Jan 2020 till April 13th 2020 for splash uae. Please check and confirm.

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Date: Monday, January 13, 2020 at 9:27 AM
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Gito Varghese <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order #9765073229- complain number 396809

Hi Team,

Please issue a Splash voucher worth AED 50 valid for 3 months with no threshold for this complaint.

From: Martin Lacey <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 6:23 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #9765073229- complain number 396809

Thanks Jessie

Please share with me the action taken and any feedback from the customer once resolved.

There’s no need to go back to the stakeholders who are on the original note, I’ve just said to leave it with us and they are not expecting anything.

Best
Martin

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Date: Sunday, January 12, 2020 at 3:46 PM
To: Martin Lacey <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order #9765073229- complain number 396809

Hi Martin,

Have shared it with Jessie, she will solve & get in touch with the customer.

From: Martin Lacey <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 12 January 2020 at 3:40 PM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: FW: Order #9765073229- complain number 396809

Grab me when you have 5

Martin
From: Rahul Jagtiani <[email-masked]<mailto:[email-masked]>>
Date: Sunday, January 12, 2020 at 2:16 PM
To: Martin Lacey <[email-masked]<mailto:[email-masked]>>, Amit Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Order #9765073229- complain number 396809

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=02%7C01%7CMartin.Lacey%40landmarkgroup.com%7C23c37e3ad67b41fda91508d797552049%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637144264170639551&sdata=MGoWllv7Jr6Ici5lQiNV%2B90BRd6vqTBE3cLfMO6NW08%3D&reserved=0>
________________________________
From: Muhammad Shahbaz <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 10:38:47 AM
To: Micky Jagtiani <[email-masked]<mailto:[email-masked]>>; Micky Jagtiani <[email-masked]<mailto:[email-masked]>>; Renuka Jagtiani <[email-masked]<mailto:[email-masked]>>; Renuka M Jagtiani <[email-masked]<mailto:[email-masked]>>; Manu Jeswani <[email-masked]<mailto:[email-masked]>>; Aarti Jagtiani <[email-masked]<mailto:[email-masked]>>; Ramanathan Hariharan <[email-masked]<mailto:[email-masked]>>; Rahul Jagtiani <[email-masked]<mailto:[email-masked]>>; Nisha Jagtiani <[email-masked]<mailto:[email-masked]>>; Raza Beig <[email-masked]<mailto:[email-masked]>>; Vinod Talreja <[email-masked]<mailto:[email-masked]>>; Ajay Antal <[email-masked]<mailto:[email-masked]>>
Subject: Order #9765073229- complain number 396809

External email sender, please take precaution.
Dear Team,

Sorry to directly writing to you as centrepoint store does not have any direct email address or escalation method.
Regarding above order/complain, I am fedup to followup your call center about this return.
8 days passed and no refund has been issued even no email/sms about return has been received.
I have called call center and discuss with multiple agents and try to contact duty manager as well but refuse to talk to me and saying only one statement that warehouse did not update the status of  return of item. I dont know , how to further escalate or communicate with you people as nobody is taking care of customer and call back or respond.
Even call center people said they dont have contact details of ware house and despite of promises they never come back to me.
Can you please assist or help to get it done and make sure it will not happen again.

Thanks & Best Regards

Muhammad Shahbaz
Dubai, UAE.
+971-55-2028771
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