Subject: RE: Refund is not initiated // 6450145696
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, ali inayat <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Mon, 13 Jan 2020 06:40:40 +0000

Hi Seeta,

Create an RMA for the below items (the ones in red and raise a JIRA with the below screenshot)

From: Seeta Seeta <[email-masked]>
Sent: Sunday, January 12, 2020 7:18 PM
To: Ksaconloc Returns <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; ali inayat <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: Refund is not initiated // 6450145696
Importance: High

External email sender, please take precaution.
Hi Team,

Could you please help us in below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 11:12:31 AM
Subject: Refund is not initiated // 6450145696

Hi Team,

Problem Statement: Refund is not initiated
Order Date : Nov 4, 2019
Order ID: 6450145696
Return Tracking ID: 34175877126790
Assistance Required: Urgent Refund Initiation

Issue Description: Customer raised a return request for 9 items and as per customer she/he handed over all 9 items to the courier team. as per courier all 9 items have been delivered to the Warehouse.

but according to the hybris the refund has not been processed till now, So we request you to check under RMA 23012013 the items have been received in our warehouse or not? If yes then process the refund ASAP.

Regards,
Shafeeque

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com